Job Description
We are seeking a friendly and skilled Guest Service Agent to join our team at Mercure Perth. As the face of our hotel, you'll be the star of the show
- making sure every guest leaves with a smile and unforgettable memories from check-in to check-out
- Roll out the red carpet Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay
- Master the art of check-in and check-out
- keeping things smooth, accurate, and hassle-free for our guests
- Be a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism
- Become a Perth expert Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettable




- Team up with other departments to make guest requests happen and keep everyone comfortable and happy
- Keep the front desk looking sharp and organized
- your workspace, your pride
- Handle payments and guest accounts with precision and confidence
- Be the champion of our hotel's commitment to excellence in customer service and professionalism
- you're the difference-maker
- Thrive in the fast-paced action Juggle multiple tasks and adapt on the fly with energy and enthusiasm
- Shine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations
- Offer and deliver valet parking services for our guests who arrive with vehicles

📌 Guest Service Agent (Perth)
🏢 MERCURE IT
📍 Perth