Female Disability Practice Lead / Senior Disability Support Worker Liverpool, New South Wales 2170, Australia A$48.13
- A$50.61 Casual Temporary Entry Level Description A Phendit Disability & Home Care Service is seeking an experienced, compassionate and highly organised Female Practice Lead / Senior Disability Support Worker to join our growing team. This is a hands‑on leadership position combining direct disability support with dedicated practice leadership and administrative responsibilities. Unlike a purely administrative role, our Practice Lead remains connected to participants and frontline service delivery. You will work rostered support shifts alongside our team while also receiving allocated administrative hours to coordinate participant needs, support staff, monitor service quality and ensure supports are delivered safely and consistently. Our philosophy is: “Partner in Hope, Every Need Deserves Impactful Touch.”

About the Role
The Practice Lead / Senior Disability Support Worker acts as an significant link between: Participants and families → Support Workers → Clinical/Operational Management You will have responsibility for a portfolio of participants and the staff supporting them, while continuing to provide direct participant support. The role requires someone who can balance strong interpersonal skills with leadership, administration, documentation, risk awareness and accountability.

Key Responsibilities
Participant Support You will:
- Provide high-quality, person-centred disability support during rostered shifts.
- Assist participants with daily living, personal care, community participation, capacity building and independent living skills.
- Support participants to work towards their NDIS goals.
- Promote participant choice, dignity, independence and dignity of risk.




- Understand each participant's Support Plan, Risk Assessment, Behaviour Support Plan and other relevant documentation.
- Identify changes in participant needs, health, behaviour or circumstances and escalate concerns appropriately.
- Maintain professional boundaries and safeguard participants from abuse, neglect, exploitation and discrimination. For participants allocated to your portfolio, you will:
- Develop a strong understanding of each participant's needs, routines, preferences, risks and goals.
- Monitor whether supports are being delivered according to the participant's plans and agreed service arrangements.
- Conduct regular participant and staff check‑ins.
- Identify service gaps and escalate changes in participant needs.
- Assist with participant reviews and support‑plan implementation.
- Monitor participant outcomes and service quality.
- Coordinate communication between participants, families, staff and management.
- Support participant onboarding, transitions and service reviews.
- Escalate clinical matters to the Registered Nurse or Clinical Lead where required.
- Ensure participant concerns and feedback are responded to promptly. The Practice Lead will provide day‑to‑day guidance to support workers allocated to their participants. Responsibilities include:
- Supporting and mentoring Support Workers.
- Providing new staff with participant‑specific orientation and shadow shifts.




- Ensuring staff understand participant routines, risks, goals and support expectations.
- Monitoring staff performance and practice.
- Identifying training and competency gaps.
- Providing constructive feedback and coaching.
- Escalating performance, conduct or safeguarding concerns to management.
- Supporting consistent practice across the participant's support team.
- Promoting teamwork, professionalism and accountability. The Practice Lead does not replace HR or formal line‑management processes but provides frontline practice oversight and reports concerns to the appropriate manager. Administrative Responsibilities Allocated administration hours will include:
- Reviewing progress notes and service documentation.
- Monitoring completion and quality of participant records.
- Following up incomplete or inadequate documentation.
- Maintaining participant information and relevant records.
- Assisting with roster coordination and identifying staffing gaps.
- Monitoring participant support hours and changes to agreed schedules.
- Supporting preparation for participant reviews and case meetings.
- Coordinating participant and family communication.
- Assisting with incident follow‑up.
- Monitoring action items arising from incidents, complaints or participant reviews.
- Supporting completion of participant assessments, support documentation and service reviews.
- Participating in team meetings and case conferences.
- Providing regular updates to management regarding participants and staff within the assigned portfolio. Incidents, Risk and Safeguarding You will:
- Recognise and respond appropriately to incidents and emergencies.
- Ensure incidents are reported promptly.
- Support staff to complete accurate incident docum

📌 Female Disability Practice Lead (Liverpool)
🏢 Phendit Group
📍 Liverpool