PainAid is an established and expanding specialist pain management practice committed to delivering high-quality patient care in a welcoming and skilled environment.
We are seeking an experienced, friendly, organised and motivated Medical Receptionist to join our team on a full-time basis.
Previous experience working in a medical practice is strongly preferred. We are looking for someone who takes pride in their work, enjoys helping patients and thrives in a busy, team-oriented environment.
KEY RESPONSIBILITIES
- Welcome patients and provide exceptional customer service with warmth, empathy and professionalism.
- Manage patient appointments, enquiries and bookings efficiently.
- Answer incoming calls and respond to emails promptly and professionally.
- Process referrals, medical correspondence and patient documentation.
- Maintain accurate and confidential patient records.
- Assist with billing, invoicing and payment processing.
- Provide administrative support to specialists, doctors and allied health professionals.
- Maintain the cleanliness, presentation and organisation of reception areas, consulting rooms and shared practice spaces.
- Work collaboratively with colleagues to ensure the smooth day-to-day operation of the practice.
- Assist across our clinic locations as required.
ABOUT YOU
Our ideal candidate will demonstrate:
- Previous medical reception or medical practice administration experience – strongly preferred.
- Excellent communication and interpersonal skills.
- A friendly,
compassionate and patient-focused approach.
- Strong organisational skills, attention to detail and the ability to multitask.
- Confidence working independently and as part of a team.
- The ability to remain calm, professional and efficient in a busy clinical environment.
- A proactive attitude, reliability and a willingness to assist wherever needed.
- Good computer skills and familiarity with medical practice management systems.
- Experience using Gentu is highly regarded.
- A commitment to maintaining a clean, organised and professional workplace.
OUR CLINIC LOCATIONS & TRAVEL REQUIREMENTS
PainAid operates across five locations:
- Liverpool
- Kogarah
- Castle Hill
- Artarmon
- Richmond
Your primary location will be Liverpool; however, flexibility to travel between our clinics is an essential requirement of this position.
Travel responsibilities are shared fairly amongst the reception team and will generally involve working at another clinic approximately once per week, depending on operational requirements.
Having access to a car would be advantageous, as public transport options to some of our clinic locations are limited.
If you are a reliable, enthusiastic and experienced medical receptionist who takes pride in delivering excellent patient care, we would love to hear from you.
Apply now and become a valued member of the PainAid team!
Pay: $26.97 – $30.00 per hour
Expected hours: 38.0 per week
Work Location: In person
📌 Medical Receptionist (Liverpool)
🏢 Painaid
📍 Liverpool
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