Employment Status Full Time
Classification SCHADS Level 5
Reports To Operations Manager
Location Statewide

ORGANISATIONAL OVERVIEW

Women’s Legal Service Tasmania (WLST) provides a statewide community legal service for women in Tasmania,
providing legal advice and information about legal and non-legal options through a dedicated telephone advice line, as
well as face-to-face appointments, community legal education, outreach, drafting of law reform submissions and
referrals to appropriate support services. Our clients are also supported by in-house financial counselling and social
work services. WLST operates from three offices in Hobart, Launceston, and Burnie.

WLST is a community legal service funded by the Commonwealth Attorney-General’s Department in recognition that,
in addition to the general legal problems that can affect everyone, there are some areas of law in which a woman’s
experience is different – as a victim of a crime, as a primary carer of children, or through discrimination or lack of
equal opportunity in employment or business.

Some women also face additional barriers in accessing justice due to factors such as cost, childcare responsibilities,
and feelings of intimidation in going to Court or dealing with a male-dominated legal profession and judiciary. Our work
focuses on the needs of vulnerable women who often have experienced family violence, sexual abuse, child sexual
abuse and or other forms of discrimination or abuse. We understand this is challenging work, and we offer staff a
supportive environment that helps maintain their resilience. Other issues, such as language barriers, cultural
backgrounds, disability, sexuality, or geographical isolation, can compound to make access to a legal service
intimidating and difficult. Workers at WLST are sensitive to the diverse needs of women, both as individuals and as
part of the community.

WLST’s mission is to promote justice, equality, and safety for women, particularly those who are disadvantaged or
facing discrimination.

WLST is committed to protecting children, young people, and other vulnerable people from harm and will require
completion of screening checks before finalising employment.

POSITION OBJECTIVE

Under the supervision of and reporting to the Operations Manager, the Administration and Facilities Team Leader is
responsible for the day-to-day coordination and supervision of WLST’s administration team and the effective operation
of WLST’s facilities, assets and workplace services across its three office locations in Hobart, Launceston and Burnie.

The role provides day-to-day leadership to administration and intake staff, supporting effective workflows, workload
allocation, staff induction and development, and the delivery of accessible, respectful and client-centred services. The
Team Leader will also participate in intake as required and assist with identifying and responding to emerging service
pressures and opportunities to improve processes and the client experience.

The Team Leader oversees the day-to-day operation and maintenance of WLST’s offices, vehicles, equipment and
other physical assets, ensuring workplaces are safe, functional, accessible, secure and fit for purpose. This includes
coordinating maintenance, contractors and service providers, supporting workplace health and safety and emergency
preparedness, assisting with maintaining relevant records and compliance documentation, and monitoring facilities-
related expenditure.

The Team Leader works collaboratively with the Operations Manager, management and staff across WLST to resolve
operational issues, support continuous improvement and ensure that WLST’s workplaces and administrative systems
contribute to staff wellbeing, client safety and effective service delivery. In carrying out these responsibilities, the

Team Leader will have regard to the needs of WLST’s clients, including women experiencing disadvantage, family
violence and trauma, and contribute to creating welcoming, private, secure and accessible environments.

Regular intrastate travel will be required to visit and support WLST’s three office locations.

A full-time employee, the normal hours of work will be 38 hours per week, between 9:00 am and 5:00 pm, inclusive of
a 30-minute lunch break.

KEY ROLE RESPONSIBILITIES

Team Leadership and Coordination

- Provide day-to-day supervision, guidance and support to members of the administration team, including

assistance with administrative processes, intake procedures, systems and day-to-day problem solving.
- Coordinate the day-to-day allocation and distribution of administration and intake work to ensure workloads

are managed effectively and service needs are met, supporting a positive, respectful and collaborative team
culture.

- Support recent employees with induction, training and familiarisation with relevant systems and processes, and

identify training and development needs in consultation with the Operations Manager.
- Monitor workflow, identify emerging issues and provide appropriate day-to-day support and feedback to team

members.
- Identify and escalate significant personnel, performance, conduct, wellbeing or workplace issues to the

Operations Manager in a timely and appropriate manner.

Intake and Client Service

- Assist with monitoring intake demand, workflows and emerging service pressures, and identify opportunities

to improve intake processes and the client experience.
- Participate in the client intake function as required to support the team and respond to service demand, in

accordance with organisational procedures.
- Provide clear, respectful and accessible information to clients and other service users.

Office, Facilities and Assets

- Coordinate the day-to-day operation and maintenance of WLST's three office locations, ensuring facilities are

safe, functional, well-maintained and fit for purpose.
- Coordinate maintenance schedules for buildings, equipment and systems across all locations.




- Coordinate cleaning, repairs, maintenance and refurbishment works, liaising with contractors and service

providers to ensure quality outcomes and minimise disruption.

- Monitor building services, including HVAC, electrical, plumbing, security systems and IT infrastructure, and

liaise with relevant stakeholders to address issues as required.

- Assist with the day-to-day management of security systems, access control and safety protocols to protect

staff and clients, including emergency alert systems and secure interview spaces.

- Coordinate the day-to-day management and maintenance of WLST vehicles, including servicing, repairs,

maintenance requirements and record keeping.

Workplace Health & Safety

- Assist with maintaining and updating WHS policies, procedures and documentation, and support staff

awareness and training on safety protocols.
- Coordinate incident reporting and assist with investigation and follow-up actions in collaboration with the

Operations Manager.
- Coordinate emergency preparedness arrangements, including evacuation procedures, first aid provisions and

emergency equipment maintenance.
- Liaise with building, fire wardens and first aid officers to support a positive culture of workplace health and

safety across the organisation.

Vendor & Contract Management

- Develop and maintain effective relationships with contractors, service providers, landlords and suppliers to

support high-quality and cost-effective service delivery.
- Monitor vendor performance and service agreements and raise issues with the Operations Manager where

required.
- Maintain accurate records of contracts, warranties, service agreements and compliance documentation.
- Monitor facilities-related expenditure, identify cost-saving opportunities and report significant budget issues or

variances to the Operations Manager.

- Process invoices, purchase orders and financial documentation in accordance with organisational policies and

procedures.

Organisational Responsibilities

- Carry out the responsibilities of the position in accordance with the Position Description, the funding

requirements and the overarching vision, mission and values, policies and procedures and Strategic Plan of
Women's Legal Service Tasmania.

- Contribute to organisational reporting as required, including facilities performance metrics, safety compliance,

and budget reporting.
- Participate in organisational meetings, planning, and continuous improvement initiatives.
- Be responsible for your own administrative work.
- Demonstrate the competencies in accordance with Women's Legal Service Tasmania's Core Competency

Model. For reference, the Social, Community, Home Care and Disability Services (SCHADS) Award Level 5
competencies are listed in this document.

KEY ROLE COMPETENCIES

Universal Competencies

Collaborative Approach

- Takes time to listen to and understand others’ perspectives.

- Uses language that demonstrates respect for colleagues and stakeholders at all times.

- Provides constructive feedback effectively

- Uses tact and discretion when handling sensitive information and keeps staff informed of decisions and

directives as appropriate.
- Leads effective and efficient meetings.

Diverse and Inclusive

- Displays a willingness to engage with all people in a non-judgmental or non-discriminatory way.

- Demonstrates unconditional positive regard toward internal and external stakeholders.

- Ensures own conduct aligns with the values of Women’s Legal Service Tasmania.

- Uses knowledge of corporate politics to handle complex situations effectively and with discretion.

- Takes prompt and effective action to deal with unprofessional or unethical behaviour.

Efficient and Contemporary

- Allocates and controls financial resources within its own area in accordance with goals, priorities, and the

budget.
- Organises people and activities and separates and combines tasks into an effective workflow to deliver project

outputs on time.
- Is willing and able to provide expert advice to other areas of the organisation.

- Develops appropriate methodology and applies proven techniques for specialised service development.

- Demonstrates complex professional problem-solving skills.

- Provides advice on policy content and contributes to its development.

Healthy Workplace

- Practices self-care for good mental health and wellbeing.

- Recognises the significance of policy and procedures that guide workplace behaviours.

- Is accountable for actions taken and ensures that they are in full compliance with WLST regulations and rules.

- Advises and/or develops practical solutions to address resource issues that impact the effectiveness of a

team or project and the work to be delivered.
- Demonstrates comprehensive knowledge of policies and procedures.

Quality Practices

- Prepares evaluation research proposals for funding.

- Plans, directs and evaluates operations, including providing analysis and interpretation of outcomes.

- Establishes operational procedures that impact activities undertaken and outcomes achieved by WLST.

- Interprets evaluation findings.

- Assesses the effectiveness of current practices and develops innovative approaches to programme

development and implementation.
- Ensures understanding and consistent application of quality management standards by staff members and

stakeholders.
- Regularly reviews procedures and systems with teams to identify required improvements and implement them

in processes.

Organisational Culture

- Establishes, builds and sustains effective relationships with colleagues and stakeholders.

- Actively engages in supervision (reflective practice)



and professional development opportunities.

- Encourages staff members to learn continuously and share knowledge through mentoring, networking, and

training and development opportunities.
- Identifies and establishes systems and mechanisms to facilitate the development of best practices and

knowledge management.

Leadership Competencies

Supporting and collaborating

- Encourages and values input from others.

- Creates an environment of trust and open communication.

- Provides supervision to assigned staff.

- Encourages different opinions and manages constructive conflict effectively.

- Encourages and values teams’ input.

- Identifies and addresses underlying attitudes or behavioural patterns that may lead to team disharmony.

- Reacts purposefully to frustrations.

- Prepares and effectively runs meetings to achieve a specific objective.

- Negotiates constructively when tackling difficult issues.

- Makes realistic compromises during negotiations.

Critically evaluating

- Is sought out by others for advice and solutions on how to interpret best and use information.

- Develops conceptual frameworks that guide analysis.

- Draws sound conclusions based upon a mixture of analysis and experience.

- Reviews operations to determine their effectiveness.

- Establishes and monitors work outcomes.

Achieving results

- Establishes operational procedures that affect the activities undertaken and the outcomes achieved by the

team.

- Sets challenging goals for their area of responsibility.

- Assess and monitor the risks involved in team operations.

- Undertakes managerial functions across a range of services to achieve results in line with set goals.

Leading and deciding

- Shares new ideas and perspectives to adjust work approaches.

- Encourages others to see the positive outcome of doing things differently.

- Provide clear directions and priorities to teams.

- Delegates responsibility to individuals to make them accountable for successful execution.

- Organises teamwork to encourage co-operation and bring together complementary skills and expertise.

- Credits individual contributions and acknowledges team accomplishments.

- Facilitates the discussion and resolution of conflict or disagreement.

- Develops work practices and procedures for various projects.

Strategic thinking

- Manages complaints, ethical and other issues to protect WLST’s reputation and respect its obligations.

- Promotes a shared understanding of WLST needs and strategic direction.

- Develops and implements projects, programmes, and processes aligned with WLST’s strategic direction and

needs.

- Actively and continuously expands own network to meet strategic goals.

- Identifies and creates opportunities to initiate new partnerships that will help achieve strategic goals.

- Identifies and considers emerging development opportunities and risks when articulating new options and

recommendations.

Managing resources

- Seeks ways to reduce costs.

- Ensures that required resources and skill sets among staff are aligned with task requirements.

- Monitors budget usage and ensures critical costs are covered.

- Understands outcome requirements and aligns resources to achieve them.

- Responsibly allocates and accounts for the use of resources, weighing alternatives and their benefits.

- Demonstrates an understanding of the relationship between effective resource management and core WLST

functions.

- Identifies emerging risks and takes action to address them.

- Effectively mitigates risks by selecting the best methods to manage or avoid them.

SELECTION CRITERIA TO BE ADDRESSED IN AN APPLICATION

Essential

- Relevant qualification in business administration, business management, leadership and management, or a

related discipline (Certificate IV level or above), or an equivalent combination of relevant qualifications,
training and experience.

- Demonstrated experience in administration, team coordination, facilities or a related operational role, with the

ability to organise and coordinate day-to-day work effectively.
- Demonstrated ability to provide day-to-day guidance and support to team members, allocate work, assist with

induction and training, and contribute to a positive and collaborative team environment.
- Well-developed organisational, communication and problem-solving skills, with the ability to prioritise

competing demands and work effectively with staff, contractors, landlords, suppliers and other stakeholders.
- Demonstrated ability to coordinate and oversee office facilities and assets across multiple locations, including

building maintenance, repairs, security, vehicle management, contractor and service provider relationships,
and responding to unexpected facilities issues and operational disruptions. An understanding of workplace
health and safety and the importance maintaining safe, accessible and secure workplaces.

- Demonstrated commitment to providing respectful, accessible and client-centered services, and to supporting

safe and welcoming environments for women experiencing disadvantage, family violence and trauma.
- Demonstrate a commitment to personal wellbeing and self-care, engage in regular reflective practice,

maintain appropriate professional boundaries, and recognise and respond to the impacts of working in a
trauma-informed environment to support personal wellbeing and sustainable work practices.

- Ability to work within and positively contribute to the mission, values and objectives of Women's Legal Service

Tasmania, including a commitment to social justice, equity and the empowerment of women.

Desirable

- Experience working in a community services, not-for-profit or social purpose organisation.

- Experience in facilities coordination, property management or workplace health and safety.

- Experience with purchasing, budget monitoring, financial administration and/or managing contractors and

service providers.
- Relevant qualifications or training in administration, team leadership, facilities, workplace health and safety or

a related field.
- Current First Aid Certificate.

📌 Administration and Facilities Team Leader (Level 5) (Australia)
🏢 Womens Legal Service Tasmania
📍 Australia