Position Summary

The Assessment Delivery Specialist reports to the Head of Test Delivery Operations and is central to how Janison Exam Management (JEM) delivers high-stakes exam events. The role coordinates and oversees end-to-end delivery of examination services, so that client outcomes, timelines and SLA commitments are met to a high standard. It covers securing and costing venues, rostering and training exam staff, managing candidate data, and providing L1 support to candidates during live events.

As a key liaison between Janison and its clients, the role handles enquiries promptly and professionally, works closely with the Project and Event Delivery Manager, and keeps events running smoothly and in compliance with agreed service levels. Some evening and weekend event coverage is expected to protect critical delivery windows.

The ideal candidate is highly organised and detail-focused, thrives on strict deadlines and multiple concurrent projects, and stays calm and practical in complex situations. They communicate clearly with people at all levels, are confident with Microsoft Office (including Excel and Access), and use data to improve how events are run.

This is a casual position, with work offered as required based on event and operational needs. We currently anticipate work being available for around 3 days per week, which may increase during peak exam periods, although hours are not guaranteed. For the right candidate, there may be an chance to move into permanent employment in the future. The casual hourly rate of pay for this role is $33.93 per hour (inclusive of casual loading) + superannuation. The casual rate of pay is negotiable for the right candidate.

Duties and Responsibilities

Venue Management

- Identify, secure and confirm suitable venues for exam events, considering capacity, accessibility, location, technical requirements and exam security.
- Liaise with venue providers to coordinate bookings, access, room set-up and pack-down.
- Track venue-related costs against budget and quotes, and flag variances to the Head of Test Delivery Operations.
- Maintain accurate records of venue arrangements, agreements and invoices.
- Work with the JEM Logistics team to manage venue setup and related logistics requirements.





Staff Allocation and Rostering

- Allocate and roster the supervisors, invigilators and support staff needed for each exam event.
- Match staffing levels to candidate numbers, venue layouts and client requirements.
- Manage staff availability, confirmations and last-minute changes to keep events fully covered.
- Maintain staff records and track hours to support accurate payroll and costing.

Training and Staff Development

- Run training sessions so staff understand their roles, responsibilities and the procedures that apply on exam day.
- Brief staff on exam security, candidate conduct, incident handling and client-specific requirements.
- Prepare and update training materials, run sheets and procedural guides.
- Provide on-the-day guidance and follow up on performance or compliance issues.

Live Event Delivery and L1 Candidate Support

- Oversee the smooth running of exam events from candidate check-in through to completion.
- Provide first-line (L1) support to candidates during live events, resolving routine issues and escalating technical or complex matters appropriately.
- Train and roster the staff who deliver L1 support.
- Record incidents and outcomes and contribute to post-event reviews.

Client and Stakeholder Communication

- Respond to enquiries from clients, candidates, staff and venues by phone and email, promptly and professionally.
- Act as a point of contact between Janison and its clients, keeping stakeholders informed of arrangements, changes and outcomes.
- Communicate clearly and respectfully with people from a wide range of backgrounds and levels.
- Support compliance with agreed service level agreements (SLAs) through timely, accurate communication.

Administration and Project Support





- Assist with ad-hoc administration tasks as directed by the Project Delivery Manager and/or the Head of Test Delivery Operations.
- Support timely delivery of projects by managing multiple tasks and deadlines at once.
- Use a wide range of software and systems, including the Microsoft Office suite and Smartsheet, to manage schedules, records and reporting.
- Keep documentation, checklists and event records accurate and up to date.

Working Arrangements and Adaptability

- Work flexible hours, including some evenings and weekends, to give end-to-end coverage of critical events.
- Adapt quickly to changing client needs, event requirements and priorities in a dynamic environment.
- Take initiative to solve problems and keep events on track, working both independently and as part of a team.

Experience, Skills and Qualifications

Essential:

- High level verbal and written communication skills and demonstrated attention to detail.
- Excellent organisational skills with successful experience in meeting strict deadlines and handling multiple projects simultaneously.
- Demonstrated outstanding customer service skills.
- Ability to deal with complex situations and demonstrate strong critical thinking skills.
- Ability to work as part of a team or independently and accept a high level of responsibility.
- Ability to effectively interact with people from a range of backgrounds and levels.
- Advanced proficiency in Microsoft Office Suite

Desirable:

- Tertiary qualification in Business, Management, Project Management or a related discipline, or equivalent experience in a similar role
- Experience in digital assessment, education, examination delivery or large-scale operational/event environments
- Proficiency in utilising data to assess process effectiveness and make informed decisions.
- Proficiency in using software systems such as Smartsheet, Deputy, or similar project management systems

Next Steps

If you’re looking for flexible work where you can play a key role in delivering high-stakes exam events, and enjoy the variety of a fast-paced operational environment, we’d love to hear from you. Submit your application today!

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📌 Assessment Delivery Specialist (Sydney)
🏢 Janison
📍 Sydney