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About the Mental Health and Wellbeing Connect - North East Metro

Access Health and Community leads the North East Metro Connect in partnership with Self Help Addiction Resource Centre (SHARC) and healthAbility, to deliver mental health and wellbeing services for families and carers in Northeast Metro region of Victoria. We are committed to providing compassionate, recovery-oriented support that promotes hope, connection and wellbeing for families and carers of people experiencing mental health and/or substance use challenges. Our service is codesigned, governed and led by people with lived/living experience as families or carers of people with mental health and/or substance use challenges.

Description:
The opportunity

The Team Leader in the North East Metro Connect provides operational leadership to Connect staff, including Family and Carer Peer Workers and Family Clinicians. This role ensures that the staff is fully supported and equipped to deliver quality services to family, carers, and supporters of individuals, with mental health and/or substance use challenges. The Team Leader will also deliver individual and group-based services to family and carers, drawing on their own lived/living experience as a family member. Supported by the Lived/Living Experience Practice Lead and Manager, the Team Leader works closely and collaboratively with Connect staff to provide welcoming, responsive, and flexible services for families, carers, and supporters.

Why join us

North East Metro Connect Culture & Benefits

We offer more than just a fulfilling career; we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a common commitment and passion to make a positive impact, and we believe that this shared ethos creates a range of benefits for all who work with us. From opportunities for personal and professional growth to a sense of purpose and belonging, our culture promotes an workplace of success and fulfilment.

Come join us and experience the rewards of a career where you truly make a difference. Please review North East Metro Connect Culture & Benefits: North East Metro Connect Culture and benefits

Skills and Experiences:
What you will be doing

Lead,



mentor and support Connect staff who work alongside you in delivery of services.
Draw on your lived experience and understanding of mental health and/or substance use as a family member to connect and engage with people who are accessing services and programs at the North East Metro Connect.
Provide a safe, welcoming and compassionate environment for families to feel supported, listened to, and understood.
Understand and reflect on families’ support needs and work to increase the capacity of the North East Metro Connect to flexibly respond to the needs of people who access the service.
Work to inspire hope and confidence in families, carers and supporters to achieve improved health/wellbeing and/or focus on their strengths and resilience as part of their own recovery.
Engage and empower participants, clinicians and the community to better understand the family/carer/supporter perspective.
Build supportive and respectful relationships with all people engaged in the North East Metro Connect.

What you will bring

Be willing to effectively, respectfully and appropriately use your lived experience as a family member, carer or supporter of someone with mental health and/or substance use challenges in your role.
Relevant training, qualifications and/or experience in family/carer peer support. Training such as Intentional Peer Support (IPS) training, a Cert IV in Peer Support or previous paid/voluntary role in lived/living experience family/carer work is highly desirable.
Demonstrated people management and leadership skills, and willingness to undertake further training in this area and having previous experience in Senior Peer Work positions is highly desirable.
Experience in facilitating/co-facilitating peer support or psychoeducational groups is highly desirable.
Demonstrated understanding of the key issues affecting families, carers and supporters of people with mental health and/or substance use challenges, and how these may intersect with physical health, gambling,



neurodevelopmental conditions, intellectual and physical disabilities.
Demonstrated understanding of trauma informed practice, recovery-oriented and strengths-based approaches and family-inclusive practice.

Compliance Requirements

National Police Check
Working With Children Check
International Police Check (if applicable)
Evidence of the right to work in Australia
Current Driver's Licence preferred

Attributes we value

A genuine commitment to supporting families and carers in line with the Victorian Royal Commission Recommendations.
An ability to work sensitively and from a trauma-informed approach with people of diverse cultures, abilities, ages, sexualities and gender identities.
Lived or living experience as a family member, carer or supporter of someone with mental health and/or substance use challenges.
Demonstrated behaviours consistent with Northeast Metro Family and Carer-led Centre values.

Apply Now

Submit your application including your resume and cover letter addressing the selection criteria.

Please refer to the position description here or on our website: Careers | Access Health and Community

For further information and/or the opportunity to discuss this role. Please contact Manager, Mental Health and Wellbeing Connect:

Katherine Cameron: [email protected] P: 03 9420 9147

Apply now so not to miss this opportunity, as we will be assessing applications as they are submitted and may appoint position before closing date.

Applications close date: Friday, 27 November 2026

The North East Metro Mental Health and Wellbeing Connect is a Child Safe Organisation that values inclusivity and diversity. We encourage applications from people with disabilities, those with lived experience of mental health and/or alcohol and other drugs (AOD) challenges, and those with diverse genders and sexualities. We recognise the individual and collective expertise of families and carers of people experiencing challenges with mental health and alcohol and other drug use, and the important contribution they make in strengthening health, wellbeing and recovery across our community. Employment suitability is assessed on a case-by-case basis, and a criminal history does not automatically exclude applicants from employment. All applications will be treated confidentially.

📌 Team Leader Mental Health & Wellbeing Connect -North East Metro (Ivanhoe)
🏢 Access Health and Community
📍 Ivanhoe