Job Summary

We are looking for an experienced Commercial Analyst – Value Realisation (VRO) to drive commercial insights, value measurement and investment analysis across Customer Lifecycle Management (CLM) initiatives. The role involves analysing customer, financial and operational data, identifying business opportunities, measuring commercial performance and providing recommendations to senior stakeholders.

Key Responsibilities

- Develop and manage value measurement frameworks for CLM initiatives and Pega decisioning.

- Analyse customer, financial and operational data to identify commercial opportunities.

- Measure realised value against business cases, forecasts and investment targets.

- Evaluate customer offers, credits and marketing investment.

- Conduct financial analysis, scenario modelling and sensitivity analysis.

- Identify performance gaps, risks and opportunities for improvement.

- Prepare reports, dashboards and presentations for senior management.

- Work closely with Finance, Marketing, Product, Pega and Commercial teams.





- Provide data-driven recommendations to improve business value and investment returns.

Essential Skills & Experience

- 5+ years of experience in Commercial Analysis, Commercial Analytics, Finance or Customer Value Management.

- Strong commercial acumen and strategic analytical skills.

- Advanced Excel skills.

- Working knowledge of SQL and Power BI.

- Experience in financial analysis, value measurement and advantages tracking.

- Strong stakeholder management and communication skills.

- Ability to present insights and recommendations to senior management.

Desirable Skills

- Telecommunications industry experience.

- Experience in Customer Lifecycle Management (CLM), customer retention or marketing analytics.

- Knowledge of Pega or personalisation platforms.

- Experience with customer offers, credits and pricing optimisation.

- Experience with Agile, Jira and Confluence.

Job Location: Sydney, NSW, Australia
Experience: 5+ Years

📌 Value Realisation Analyst - VRO ( Telecom Domain ) (Sydney)
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