Key Features

- Varied, hands-on role in a small, growing business

- Casual, Part time or Full Time to suit the right person (the role can be split)

- Real influence over how the brand grows online

- Life experience, aptitude and attitude matter more to us than formal qualifications.

About Us and the Role

We’re an Australian family-owned business that manufactures high-quality products for the caravan and trade industries. Our products are sold online and through retail outlets, and we’re currently in an exciting phase of rapid growth.

We’re looking for a passionate, creative, and driven individual to join our small, agile team. This is a diverse role with a strong emphasis on marketing & customer engagement. You'll work closely with our team in Australia and our existing remote professionals, gaining exposure to multiple areas of the business.

How you work matters as much as what you do. We look after our customers properly, and we’d rather take the time to get an answer right than give a quick one that’s wrong. When you say you’ll follow something up, you do. We take pride in what we make and how we support it, but we don’t take ourselves too seriously.

If this sounds like you, we’d love to hear from you.

Key Responsibilities

Marketing coordination

- Help plan and film video content with the owner

- Brief and coordinate our video editing contractors to keep content on schedule

- Write captions and create thumbnails

- Schedule around 7 posts a week across Facebook, Instagram, TikTok and YouTube

- Oversee the team responding to comments and messages





- Track our numbers (reach, engagement, follower growth) and come to us with ideas to improve them

- Coordinate with influencers, affiliates and other creative partners, from first contact and briefing through to getting the content live

Customer experience

- Lead our remote customer service team: keep them on track, accountable and supported

- Step in on tricky cases, work out a solution with management, then follow it through

- Pick up the phone to discuss things directly with customers when needed

Office and management support

- Act as a right hand to management, similar to an EA: keep things organised, follow up, and make sure nothing falls through the cracks

- General office admin and keeping the office tidy

Shows

- Help with sales at around two trade or caravan shows a year (weekends)

Job Requirements

- Confident on the phone and you enjoy talking with customers

- Experience leading or supporting junior team members

- Highly organised: you keep lists, chase things up and meet deadlines

- Experience in marketing, social media or content coordination is ideal, but a genuine interest and a willingness to learn is a must

- You enjoy communicating, whether that’s writing captions or replying to comments,



and you have a feel for a brand’s voice

- Comfortable working with creative people, including influencers, affiliates and contractors. You can brief them clearly, keep collaborations on track and make sure the content fits our brand

- A good sense of humour. Our marketing is often cheeky, so you’ll need to be comfortable having a bit of fun with it

- Comfortable with technology. We use a range of software to keep our work on track

- Interested in the numbers, not just the posts, so that we can assess and improve our work

- Technically minded. Our products are about plumbing and power, so you’ll need to learn how they work well enough to explain them to customers

- Bonus: you’re a caravanner, a camper or just love the outdoors

What We Offer

- A supportive, fun, friendly team environment.

- Hands-on experience across multiple areas of a growing business.

- Plenty of learning and development opportunities.

- The chance to make a real impact as we grow.

The Details

- Based in our Port Macquarie office

- 25–38 hours a week, casual, part-time or full-time (we’re open to a job share)

- $42–$50 per hour + super (casual rate), depending on experience. Part-time and full-time rates are $34–$40 per hour + super, plus paid leave

- Start as soon as possible

How to Apply

Apply through Seek with your resume and a short cover letter telling us which part of this role you’d enjoy most. If you’ve created or managed social content, include a link or two.

📌 Marketing & Customer Experience Coordinator (Port Macquarie)
🏢 Flat Out International
📍 Port Macquarie