Commercial Account & Operations Manager – Construction Labour Hire KMG Pty Ltd | Osborne Park, Perth WA

Full-Time | Competitive Salary Package Based on Experience
About KMG KMG Pty Ltd is a rapidly growing Western Australian construction labour-hire and contracting company supplying skilled tradespeople and labour to major commercial construction, civil and infrastructure projects.
We specialise in providing experienced tower crane operators, riggers, dogmen, telehandler operators, carpenters, formworkers, concreters, steel fixers, skilled labourers and other construction personnel.

As KMG continues to expand, we are looking for an experienced Commercial Account & Operations Manager to take ownership of our daily labour-hire operations, manage key client accounts, lead our recruitment team and help drive continued business growth.
About the Role This is a senior, hands-on management position suited to someone with proven experience in commercial construction labour hire, blue-collar recruitment, account management and business development.

We need someone who can manage the entire labour-hire process from start to finish.
You will be responsible for ensuring client labour requirements are filled, workers are mobilised and attending site, recruitment targets are achieved and client relationships are maintained.
You must be comfortable operating in an extremely fast-paced environment, managing competing priorities and making decisions independently.
This is not a desk-based account management position. You will be actively involved in recruitment, client meetings, site visits, workforce planning and daily operations.
Key Responsibilities Commercial Account Management & Business Development

- Manage and develop strong relationships with existing commercial construction clients.
- Maintain regular contact with Site Managers, Project Managers and Construction Managers.
- Ensure clients are satisfied with the quality, reliability and performance of KMG personnel.
- Conduct regular site visits to identify current and upcoming labour requirements.
- Proactively generate additional work from existing clients.
- Identify new business opportunities and develop relationships with prospective clients.
- Prepare and submit labour-hire proposals, quotations and candidate submissions.
- Negotiate labour-hire rates and commercial arrangements within approved authority.
- Identify opportunities to increase account revenue, hours billed and profitability.
- Provide clients with industry insights,



labour availability and relevant award rate changes.

Recruitment & Workforce Management
- Take full ownership of incoming labour requests and ensure positions are filled efficiently.
- Personally recruit, screen and interview blue-collar construction workers when required.
- Manage and lead the recruitment team to achieve daily, weekly and monthly KPIs.
- Allocate job orders and monitor recruitment performance.
- Maintain a strong pipeline of available, qualified and reliable construction personnel.
- Understand the different trades, tickets and experience required across commercial construction sites.
- Ensure employees are regularly contacted and kept engaged between placements.
- Proactively redeploy suitable workers as projects finish.
- Forecast upcoming labour requirements and plan recruitment accordingly.
- Develop and maintain strong candidate sourcing networks.

Daily Labour Hire Operations
- Take ownership of daily labour-hire operations across multiple construction projects.
- Oversee early morning site starts, attendance, worker absences and urgent replacements.
- Ensure all confirmed labour orders are covered with suitable, compliant personnel.
- Resolve site issues and client concerns promptly.
- Coordinate worker allocations, upcoming starts and project completions.
- Oversee inductions, onboarding, compliance and mobilisation.
- Ensure the following day's labour requirements are confirmed and organised.
- Maintain clear communication between recruitment, operations, compliance and payroll.
- Make operational decisions independently and ensure the business continues running efficiently.

Team Leadership & Performance
- Lead, mentor and develop recruitment and operational staff.
- Set clear recruitment targets and hold the team accountable for achieving results.
- Conduct daily recruitment and workforce planning meetings.
- Run weekly team performance reviews.
- Monitor outstanding vacancies, placement numbers, client satisfaction and employee retention.
- Identify operational improvements to increase efficiency and workforce delivery.
- Maintain a positive,



accountable and high-performing team environment.

Commercial Reporting
- Monitor weekly hours billed, gross sales, contribution margins and account performance.
- Track recruitment KPIs, placement numbers and outstanding client requirements.
- Review client satisfaction, workforce performance and upcoming project opportunities.
- Provide weekly operational and commercial performance reports to the Business Manager.
- Identify opportunities to improve revenue, recruitment performance and profitability.

About You To be successful, you must have:

- Proven experience in commercial construction labour hire or blue-collar recruitment and account management.
- Strong knowledge of construction trades and onsite workforce requirements.
- Demonstrated experience managing client accounts and developing new business.
- Hands-on recruitment experience across commercial construction or civil projects.
- Experience managing recruitment consultants and achieving recruitment KPIs.
- Strong understanding of workforce planning, labour allocations and site mobilisation.
- Commercial awareness, including labour-hire rates, margins and profitability.
- Excellent communication, leadership and problem-solving skills.
- The ability to work independently, make decisions and manage urgent operational requirements.
- A proactive attitude and the ability to thrive in a high-volume, fast-paced environment.

Experience using JobAdder or similar recruitment systems will be highly regarded.
What We Offer

- Competitive salary package based on experience.
- Senior management opportunity within a rapidly growing WA business.
- Genuine autonomy and responsibility for daily operations.
- Prospect to manage and develop an expanding recruitment team.
- Established relationships with major commercial construction clients.
- Opportunity to grow client accounts and contribute directly to business expansion.
- Long-term career progression as KMG continues to grow.

Apply Now We are looking for an experienced, motivated and commercially driven individual who can take ownership, lead from the front and deliver results.
If you have a strong background in construction labour hire, can manage client accounts, recruit workers, lead a team and thrive in a fast-paced environment, we want to hear from you.
Apply through SEEK with your resume and a brief overview of your experience in commercial construction labour hire.
KMG Pty Ltd – Building Strong Teams. Delivering Results.

📌 Commercial Account & Operations Manager (Perth)
🏢 KMG
📍 Perth