GENERAL MANAGER

Flo's Crêperie | Two Locations (Noosa Heads & Mooloolaba)

Competitive Salary + Performance-Based Bonus

Lead two great hospitality businesses. Develop great people. Drive outstanding results.

Flo's Crêperie is looking for an exceptional, hands-on General Manager to take responsibility for the overall performance and leadership of our two French restaurants.

We are looking for someone who is passionate about French culture, hospitality, commercially minded and, above all, a leader who leads by example.

This is not a desk-based management position, as you will be working at both restaurants. We want someone who enjoys being on the floor, working alongside the team, coaching staff, supporting managers and making sure our customers receive the experience Flo's is known for.

You will have the autonomy and responsibility to lead and manage both businesses, ensuring they operate successfully while maintaining the standards, culture and values that define Flo's.

THE ROLE

As General Manager, you will take ownership of the day-to-day operations and overall performance of both Flo's Crêperie locations.

Your responsibilities will include:

1. Leadership & People Development

- Lead, mentor and develop the managers of both locations.

- Build a positive, accountable and high-performing team culture.

- Lead by example and be visible and present in the operation.

- Spend time on the floor training, coaching and developing employees.

- Improve staff confidence, capability and customer service standards.

- Ensure managers are supported, motivated and accountable for their teams.

- Assist with recruitment, training, performance management and staff retention.

- Step into operational and management roles when required, including covering managers during leave or absences.

2. Financial & Commercial Performance

You will be responsible for ensuring both businesses are financially strong and performing to their potential.

- Manage labour costs and ensure rosters are aligned with turnover and trading requirements.





- Monitor and control cost of goods, purchasing and wastage.

- Drive sales, turnover and profitability.

- Monitor budgets, financial reports and key performance indicators.

- Identify opportunities to improve margins and operational efficiency.

- Review weekly results and take action where performance is below expectations.

- Ensure both locations achieve agreed financial targets.

3. Operations & Customer Experience

- Maintain consistent standards across both locations.

- Be actively involved in the operation, particularly during busy trading periods.

- Continually improve customer service through hands-on training and leadership.

- Ensure food quality, presentation, cleanliness and service standards are exceptional.

- Improve operational systems, procedures and efficiencies.

- Ensure both locations deliver a consistent customer experience.

4. Protecting the Flo's Philosophy

This is particularly significant to us.

We believe Flo's is about much more than serving great French food. It's about the experience, the atmosphere, the quality and authenticity of our food, and, most importantly, the people who make it all happen.

We care about our customers, but we care just as much about our team. We believe in creating a positive working environment where people feel valued, supported, respected and given the opportunity to grow and develop.

We want a leader who genuinely shares these values and understands that looking after our team is fundamental to delivering great hospitality.

You will be responsible for protecting and strengthening the Flo's philosophy across both locations, ensuring that our culture,



values and standards remain at the heart of everything we do.

ABOUT YOU

You will ideally have:

- Proven experience in a senior hospitality management role, preferably managing multiple locations.

- Strong commercial understanding and experience managing a substantial hospitality operation.

- Excellent knowledge of labour costs, cost of goods, budgets and profitability.

- A genuine passion for hospitality, French food and customer service.

- Solid leadership skills and the ability to develop and motivate people.

- A hands-on management style and a willingness to get involved at every level.

- The ability to coach, train and hold managers accountable.

- Strong organisational, communication and problem-solving skills.

- The confidence to make decisions and take ownership.

- A genuine interest in people and creating a workplace where employees enjoy coming to work.

WHAT WE OFFER

- An exciting opportunity to lead two established French hospitality businesses.

- Genuine autonomy and decision-making responsibility.

- A competitive salary reflecting experience and capability.

- A performance-based bonus linked to business results.

- The opportunity to make a meaningful impact on the future of Flo's Crêperie.

- The opportunity to work with a business that values its people, its customers and the quality of its offering.

WHAT SUCCESS LOOKS LIKE

We want someone who can take the reins and ensure both businesses run exceptionally well, even when the owner isn't there.

Someone who develops strong managers, builds great teams, delivers outstanding customer service and maintains tight financial control.

Someone who understands that happy customers, engaged employees and a financially healthy business all go hand in hand.

Ultimately, we are looking for a leader who treats the business with the care and accountability of an owner, leads from the front, genuinely cares about people and takes pride in achieving outstanding results.

If this sounds like you, we'd love to hear from you.

📌 General Manager (Noosa Heads)
🏢 Flo's Creperie Noosa
📍 Noosa Heads