Your new company

Join an established business in a customer service and administration role offering autonomy, variety and the chance to make the position your own.

Your new role

Reporting directly to the manager, you will provide day-to-day customer service and administrative support across the business. As a key point of contact, you will manage customer enquiries while ensuring general office and order-related activities run smoothly.
Providing a high level of customer service via phone, email and Microsoft Teams
Answering incoming calls and responding to customer enquiries
Preparing quotes and assisting with general customer requests
Raising and processing purchase orders
Receiving stock and maintaining accurate system information
General office administration, filing and document management
Using NetSuite and Microsoft Office applications including Outlook and Teams
Liaising with internal teams and colleagues across the wider business
Taking ownership of day-to-day priorities while working independently
Identifying opportunities to streamline administrative processes
Taking on additional responsibilities as the position develops

What you'll need to succeed
Previous experience within customer service, administration, sales support or a similar office-based position




Strong communication skills and confidence speaking with customers over the phone
NetSuite experience would be highly regarded
Confidence using Microsoft Office, Outlook and Teams
Strong organisation and attention to detail
The ability to work autonomously and manage your own workload
A proactive attitude and willingness to learn recent processes
A growth mindset with an interest in taking on greater responsibility over time
Your own reliable transport is preferable due to the Wetherill Park location

What you'll get in return
Permanent full-time position
$65,000-$70,000 base salary + super
Newly created role where you can take genuine ownership
Prospect to improve processes and contribute ideas
Scope for the position to grow and evolve over time
Support from an experienced wider team
Early working hours: Monday-Thursday, 7:00am-3:30pm and Friday, 7:00am-1:30pm
Wetherill Park location

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to @hays.com.au

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Customer Service & Operations Coordinator Wetherill Park
🏢 Hays Recruitment
📍 Wetherill Park