Brisbane Gateway Resort is looking for a full time Guest Service Agent who is passionate about providing excellent customer service to join the team.

About the Opportunity

We are seeking a motivated, well-presented, proactive person with an engaging personality, who enjoys providing outstanding service, to join our front office team on a long-term basis.

You will act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

The role involves reservations, check-in and reception functions related to guests and tenants of the resort, together with assisting in management and administrative functions.

This outstanding opportunity requires a high level of customer service and interpersonal skills; strong computer, organisational and time management skills; working independently within a small team; excellent attention to detail; and a pride in your role and the service you deliver.

Qualifications

To be considered suitable for this position, you must
have a demonstrated background in delivering high-quality service in the areas of reservations, check-ins and customer service in the accommodation industry;




be proficient in the use of reservation software systems;
be an effective communicator, able to deal with people at all levels with professionalism, courtesy, tact and understanding;
maintain a polished and professional presentation, reflecting the values and standards of the organisation;
be available to work a rotating roster across Monday to Sunday and public holidays;
have permanent work rights within Australia, with no restrictions, at the time of applying.

You will also enjoy
the opportunity to cement a long-term career
a competitive wage
meeting and speaking with new people each day
working with a small, friendly team of professionals
a excellent location close to public transport on Brisbane's southside

About Brisbane Gateway Resort

Brisbane Gateway Resort is a leading Queensland holiday park, located at Rochedale on Brisbane's southside. The resort has an extensive range of holiday cabin accommodation, short and long term accommodation and sites for touring caravans and motorhomes.

Please click the "Apply for this job" button and be sure to submit a covering letter outlining the motivation behind your application in addition to your resume. We look forward to hearing from you.

📌 Guest Service Agent Rochedale (Australia)
🏢 Brisbane Gateway Resort
📍 Australia