Real Time Operations Analyst Sydney

06 Nov

Auto & General Insurance

Sydney

06 Nov

Auto & General Insurance

Sydney

Auto & General Insurance seeks a Real Time Analyst to monitor intraday contact centre performance, adjust schedules, and balance workloads in real time. You'll use Genesys WFM/ACD, Verint and Intradiem to meet SLAs and optimize agent productivity, reporting findings to leadership and frontline teams.

With 2–3 years in a similar role, you'll bring robust analytics, advanced Excel skills, and experience in regulated settings.

📌 Real Time Operations Analyst Sydney
🏢 Auto & General Insurance
📍 Sydney

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