Short Summary Drive Loyalty. Build Relationships. Create Impact. Join a leading premium automotive brand and drive customer retention, loyalty and Aftersales performance across a national dealer network. The Role Are you passionate about customer engagement, retention and creating smart campaigns that drive real business results? We are partnering with a leading premium automotive brand to recruit a dynamic Customer Retention Specialist to join their high-performing Aftersales team. This is an exciting chance for a commercially minded relationship-builder who thrives on ideas, strategy, customer experience and sales growth. In this role, you’ll help shape customer loyalty initiatives, create targeted retention campaigns and work closely with dealerships to improve customer engagement, workshop conversion and long-term brand loyalty.

Develop and implement creative customer retention and loyalty initiatives

Drive Aftersales growth through targeted campaigns and customer engagement strategies

Re-engage inactive customers through service offers and marketing activity

Analyse customer and dealer performance data to identify opportunities and trends

Support workshop conversion and lead generation initiatives

Collaborate with Aftersales, Marketing,



Corporate and Dealer Network teams

Present insights, recommendations and retention strategies to stakeholders

Build strong relationships across the dealer network to improve customer outcomes

Contribute ideas and continuous improvement initiatives that enhance the customer journey

About You

Experience in customer retention, loyalty, sales, marketing or Aftersales

Automotive industry experience highly regarded

Confident analysing performance data and identifying growth opportunities

Energetic, proactive and ideas-driven approach

Strong relationship-building and communication skills

Commercial mindset with a passion for customer experience

Ability to influence stakeholders and drive engagement across multiple teams

Degree qualified in Marketing, Business or related discipline preferred

Why Apply?

Join a premium global automotive brand

Strategic role with visibility and impact

Collaborative, innovative and rapid-paced environment

12-month contract with full entitlements

Prospect to combine marketing, sales, analytics and relationship management

📌 Customer Engagement And Loyalty Analyst Melbourne
🏢 Veritas Recruitment (Australia)
📍 Melbourne