Medical Receptionist / Administration Assistant – Psychology Practice

Working Tuesday, Wednesday and Thursday from 9:00am–5:00pm, you'll manage the day-to-day reception and administrative needs of the practice and support our psychologists and other practitioners.

Key responsibilities
Answering phone calls and responding to client enquiries Managing the practice email inbox Booking, rescheduling and confirming appointments Taking payments, processing invoices and following up outstanding accounts Communicating with GPs, specialists, schools and other health professionals Processing referrals and maintaining client records Sending letters, reports and other correspondence Supporting clinicians with general administrative tasks Maintaining an organised and welcoming reception and clinic setting Assisting with Medicare, NDIS,



WorkCover and other third-party administrative processes About you Has previous reception or administration experience Is confident communicating with clients by phone and email Has excellent written communication and attention to detail Is organised and able to manage competing priorities independently Is comfortable learning new systems and processes Uses initiative and can problem-solve Understands the importance of privacy, confidentiality and professional boundaries Has a warm and calm manner, particularly when communicating with people who may be distressed or anxious Is reliable and looking for a stable, longer-term position Previous experience in a psychology, allied health, medical or healthcare practice would be highly regarded

About us
Wren Psychology is a growing private psychology practice supporting children, adolescents, adults and couples. We provide psychological therapy as well as ADHD, autism, cognitive and learning assessments. We're a small practice, so this isn't a large corporate reception role. You'll get to know our clinicians and regular clients and become an key part of the day-to-day running of the practice. We value a workplace that is friendly, qualified, supportive and down-to-earth.

📌 Medical Receptionist Newcastle
🏢 Wren Psychology
📍 Newcastle