Customer Experience Coordinator | $35–40/hr + Super | Full time, Permanent

Are you a confident, organised people person who loves a quick-paced day? We’re looking for a proactive Customer Experience Coordinator to be the face of our reception, showroom and Roofing Depot business. You’ll be the first person our customers speak to and the one they rely on to get things sorted.

About the Role You’ll look after customers through their entire ordering process, from first enquiry to delivery. That means answering phones, greeting showroom visitors, answering product questions and solving problems as they come up. When things get busy (phones ringing, a customer at the counter, an order to chase), you stay calm, prioritise and keep things moving.

What You’ll Be Doing

Being the first point of contact for customers by phone, email and in person

Managing customer orders and job workflows from quote to delivery

Handling customer questions and issues, and finding solutions

Maintaining stock and inventory systems (internal and online)

Supporting the team with WHS and document control





Providing general admin support to management and keeping the office and showroom running smoothly

Key Criteria – You’ll Thrive Here if You:

Are proactive, organised and great at juggling multiple tasks

Are confident on the phone and can hold your own with customers

Take ownership of problems and see them through

Have experience in customer service, reception or admin (trade or building supplies is a bonus)

Are tech-savvy and comfortable with cloud-based systems

Are keen to learn our products and grow with the business

The Essentials Hours: 6:30am – 4:00pm, Monday to Friday (weekends off)

Pay: $35–40 per hour + super, depending on experience

Location: Coombabah, Gold Coast

Type: Full time, permanent

Why Join Us? Job security in a well-established, growing family business

A supportive, down-to-earth team where your ideas matter

Real variety, so no two days are the same

Long-term growth for the right person

📌 Customer Experience Coordinator Gold Coast
🏢 Euroclad
📍 Gold Coast