Office locations: Canberra
Essential: Current NV2 and/or TSPV security clearance
Start Date: June 2027

We are seeking a Service Delivery Manager to oversee operational services, manage stakeholder relationships and drive service improvement.

Key responsibilities
Manage service levels, performance reporting and service reviews.
Coordinate incident, problem, change and service request management.
Lead escalations and oversee service transition and continuity.
Manage suppliers, delivery teams and operational risks.

Skills & experience
Proven experience managing end-to-end ICT service delivery.
Robust understanding of ITIL service management practices.
Experience with ITSM platforms, service dashboards and performance reporting.
Robust customer engagement, supplier management and leadership skills.

Security Clearance: Current NV2 or TSPV clearance is strictly required

Apply with your CV outlining your relevant experience in detail, including your current clearance level.

*Ensure that your CV clearly demonstrates how you used relevant technologies, platforms and tools within each applicable role and project, including your responsibilities and outcomes. A standalone skills list is not sufficient.

📌 Service Delivery Manager Canberra
🏢 Nixil
📍 Canberra