Job Description

We are seeking a motivated Front Office Team Leader to oversee day-to-day front desk operations and support the delivery of outstanding guest experiences.

In this role, you will lead and support the Front Office team to ensure smooth arrivals, departures and in-house guest journeys while maintaining high service standards and operational efficiency. You will also play a key role in training, developing and supporting the ongoing growth of the Front Office team.

Your key responsibilities will include:
Overseeing daily front desk operations including check-in, check-out and guest services
Leading, supporting and inspiring Front Office team members during shift
Ensuring exceptional guest experiences through prompt, friendly and efficient service
Handling guest enquiries and feedback and resolving issues in a skilled manner
Maintaining smooth communication between Front Office and other resort departments
Driving training, development and ongoing coaching to strengthen team capability and performance
Ensuring accurate use of property management systems such as Opera Cloud
Driving a positive, welcoming and professional front office workplace

📌 Front Office Team Leader Cairns
🏢 Novotel
📍 Cairns