Smart Records Group is a specialist records management company working with schools across Victoria, Tasmania and South Australia. We help schools manage, digitise, store and destroy their records — and we pride ourselves on being the friendly, responsive team our customers actually enjoy hearing from.

We're looking for a capable all-rounder to cover a 12-month maternity leave contract in a role that sits right at the heart of the business. If you like variety, enjoy talking to people, and take satisfaction in keeping things organised and moving, read on.

About the role

This is a genuinely diverse position — no two days look the same. You'll be the go-to person for customers, the glue between our internal teams, and a key operator across scheduling, invoicing, CRM and training coordination.

Day to day, you'll be:
Running software training sessions for school staff, both one-on-one and in groups, in person and across video platforms
Raising invoices for services and product orders
Keeping our CRM accurate and up to date — logging activity, verifying details, tidying records
Scheduling jobs and coordinating with our operations team
Offering, booking and following up on our full range of services, and providing after-service support




Working on archive sentencing and cataloguing projects
Liaising with partner service providers
Pitching in with other departments when they need a hand

About you

You don't need records management experience — we'll teach you that. What matters is:
You're confident and warm on the phone and in writing
You're organised, with a natural instinct for following things through
You're comfortable juggling several things at once without dropping any
You pick up recent software quickly and aren't fazed by tech
You enjoy training or explaining things to others, or you're keen to learn
You work well in a small team where everyone helps each other out

Experience in customer service, operations, admin coordination, CRM work, or client-facing roles in qualified services is all relevant.

What we offer
A friendly, down-to-earth team
Full training and a proper handover from the person you're covering
Genuine variety — you'll touch nearly every part of the business
A tidy modern office in Braeside with on-site parking
Competitive salary, based on experience

To apply

Job Type : Fixed term Contract length: 12 months

Pay: From $60,000.00 per year

Work Location: In person

📌 Customer Service & Office Coordinator Braeside
🏢 Smart Records Group
📍 Braeside