Medi-Rent has over 30 years' experience in providing medical and maternity rental equipment for the management of people's health as well as preventative solutions to optimise healthy lifestyles.

We are looking for a full time Customer Service Officer to join our friendly team in Matraville, NSW. This is a hybrid role with the flexibility to work from home 2 days per week once training is complete. Complete on the job training will be provided in this key role to support our Customer Service team. You will work closely with the Operations Manager and service our clients across Australia and Recent Zealand.

Salary & hours
Salary: $70,000 to $75,000 plus super
Office days (3 per week): 9am to 5pm
Work from home days (2 per week, after training): 10am to 6pm
Hybrid work with 2 days from home each week once you're trained
Full on the job training, so you are set up to succeed from day one
A role where your work directly helps people manage their health, recovery and current parenthood
A supportive team that values work/life balance, recognition and career development

Tasks & responsibilities
Liaising with customers and clients over the phone, via email and occasionally in person at our office




Assisting customers with product enquiries and payment options
Creating accurate rental contracts and ensuring all conditions for rental have been met
Processing returns and exchanges in our rental system
Maintaining accurate customer records
Availability to occasionally cover weekend shifts when our weekend staff are unavailable would be desirable

Skills & experience
Experience in a customer service, sales, marketing or communications role
Robust administrative and computer skills using software such as Microsoft Office Suite
Ability to empathise with customers and solve problems tactfully, respectfully and politely
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Proven knowledge of safe work practices
High attention to detail
Ability to organise to meet processing times
Positive and friendly attitude

Qualifications
Criminal Records Check or ability to obtain one

Medi-Rent works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.
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📌 Customer Service Officer Sydney
🏢 Medi-Rent Pty
📍 Sydney