At Muscle Mat we focus on building a supportive, high performance place to work. As a customer service agent you will be joining a team of 6 amazing people who will genuinely care about you and the work that you do.

We care about KPI's but we also care about the why behind any KPI's missed or overshot. Our goal is to work together on an incredible outcome.

We truly believe that our company is only as valuable as the people who work with us.

Key responsibilities
Respond to customer enquiries by email, live chat, and social media in a qualified and timely manner
Update and maintain customer records in our CRM (Gorgias)
Process orders, returns and exchanges in Shopify
Work with the team to meet customer service targets and improve processes

What we are looking for




Experience with Gorgias or a similar CRM is highly regarded
Experience and confidence with online (email and live chat) and service is preferred
Shopify experience is preferred
If you do not yet have direct online customer service experience but consider yourself exceptionally capable, proactive and quick to learn, we encourage you to apply
A small supportive, dedicated team where your are heard and your contributions make a real difference
Travel opportunities for the right person

Check out our Instagram for a look at our culture and brand voice: @muscle_mat
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📌 E Commerce Customer Support Agent Brisbane (Australia)
🏢 Muscle Mat
📍 Australia