AO3 Maintenance Support Officer – Call Centre
Construction & Maintenance Division
Hourly Rate: $51.12 per hour + superannuation
QLD Government chance
Full time temporary contract

About the Role

We are seeking an experienced customer service officer to join a busy Maintenance Response Centre supporting the North Queensland region. This role is ideal for someone who enjoys working in a rapid-paced environment, thrives on delivering excellent customer service and can balance phone-based support with a variety of administrative tasks.

You will be the first point of contact for customers and stakeholders, managing enquiries, maintaining accurate records, and ensuring service requests are processed efficiently.

Key responsibilities
Answer incoming customer and stakeholder enquiries, delivering high level customer service across phone and administrative channels
Maintain accurate records and update information systems
Raising work orders
Liaising with customers, trades and suppliers to ensure maintenance requests are actioned in a timely manner.
Compile documents, reports, and correspondence with a high level of accuracy




Manage general administrative duties to support daily operations
Apply negotiation and dispute resolution skills to manage challenging conversations where required

About You
Previous experience in a call centre or high-volume customer service environment.
Experience within construction, insurance repairs or property maintenance knowledge is advantageous
Excellent customer service and communication skills
Confidence managing challenging situations and responding calmly under pressure
Ability to work independently and learn new processes through on-the-job training
Ability to think outside the square and resolve issues efficiently.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
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📌 Maintenance Support Officer Townsville (Australia)
🏢 Michelle Sneesby - Founder And Managing Partner
📍 Australia