Reservations & Operations Consultant – Down Under Tours

Connecting Cairns & Tropical North Queensland – that's our motto, and it's what drives everything we do at Down Under Tours. If you love the buzz of a busy operations desk, thrive on solving problems on the fly, and get a kick out of making sure every coach, driver and guest is exactly where they need to be, this role is for you.

As our Reservations & Operations Coordinator, you'll be the glue between our office, our drivers and our guests – juggling bookings, dispatch and radio comms to keep our day tours and group charters running like clockwork.

What you'll be doing:
Entering FIT email bookings and new group bookings/amendments
Answering phone calls – queries, confirmations and recent bookings
Completing AM and PM checklists with confidence|i>
Helping Operations dispatch coaches and fielding driver queries on pickups
Communicating with drivers via radio
Assisting agents and guides with confirmations and amendments by phone
Building rapport with drivers – understanding their restrictions, coach types and luggage capabilities
Completing scheduling for charter and FIT efficiently




Dispatching all drivers with paperwork each morning
Cross-hiring vehicles when we're at capacity
Completing groups checklists accurately

What you'll bring:
Tact, maturity and patience when working with people from all backgrounds and levels of touring knowledge
Strong planning and organisational skills, with sharp attention to detail
Self-motivation, flexibility and reliability
A genuine, robust client focus
An interest in building your knowledge of the tourism industry and distribution chain
The ability to compile basic reports
A calm head under pressure

This role requires weekend work as part of the roster.

Be part of a quality, high-performing tourism business based in beautiful Tropical North Queensland

Collaborate with a supportive leadership team that champions innovation and continuous growth

Enjoy opportunities for career development and genuine career progression

Step into a role where your contributions are seen, valued, and celebrated
J-18808-Ljbffr

📌 Reservations & Operations Consultant Cairns Regional
🏢 Down Under Tours
📍 Cairns Regional