Technical Support Engineer | Remote, Australia | Up to AUD 120k + super

I'm working with a rapid-growing cloud security company. They're now building out their Australian team and are hiring a Technical Support Engineer to help protect customers' cloud and Kubernetes environments. It's fully remote across Australia, and it's a senior position handling complex customer escalations.

Responsibilities:
Own complex technical escalations from customers via Slack, chat and email.
Troubleshoot issues across cloud and Kubernetes settings, working closely with R&D; and Product.
Build trust with customers by explaining solutions clearly and educating them on the platform.
Document fixes and contribute to the support knowledge base.

Experience:
3+ years in a customer-facing technical role, such as support engineering, escalation or TAM. Engineers with plenty of customer contact who want to move into support are also welcome.
Hands-on Kubernetes experience beyond the basics.




Strong cloud knowledge across AWS, Azure or GCP. AWS is preferred.
Solid Linux and networking, plus Docker and containerisation.
Familiarity with MySQL, Open Search, Grafana or similar troubleshooting tools.
A cybersecurity background, especially cloud security, is a big plus.
Strong communicator who enjoys working with customers.

Package:
Up to AUD 120k + super
Share options
Fully remote (must be based in Australia, no visa sponsorship)
AUD 200 a month towards private health insurance
AUD 250 home office budget
20 days' annual leave + public holidays
A real chance to progress: the global team is set to double, and there are no team leads in Australia yet

The interview process includes a short take-home task and a hands-on Kubernetes session, so it's a excellent chance to show what you can do.

📌 Technical Support Engineer Townsville (Australia)
🏢 Ocho
📍 Australia