AO3 Maintenance Support Officer - Call Centre
Construction & Maintenance Division
$***** per hour + superannuation
2 x positions available
QLD Government
Immediate start available
Initial contract to 29/01/2027 + highly likely ongoing contract
The Role
We are seeking an experienced customer service officer to join a busy Maintenance Response Centre supporting the Mackay region.
This role is ideal for someone who enjoys working in a rapid-paced environment, thrives on delivering excellent customer service and can balance phone-based support with a variety of administrative tasks.
You will be the first point of contact for customers and stakeholders, providing a high level of customer support in coordinating responsive maintenance for government owned assets and housing properties.
Your duties will include
Coordinate and liaise with contractors and various trades to arrange a variety of maintenance for government owned properties
Provide responsive customer support by coordinating maintenance requests received through phone, email and online portals.
Raising work orders
Liaise with customers, contractors and internal stakeholders to ensure maintenance works are actioned efficiently, progress is monitored, and customers are kept informed throughout the service delivery process




Accurately record and manage customer requests in internal systems
Provide a high-level of customer service
Data entry and general administration support as required
You
The ideal candidate will have:
Demonstrated experience in customer support (experience in a call centre/high volume customer service environment)
Insurance repairs or property maintenance experience is highly regarded
Intermediate proficiency across Microsoft Office – including Excel
Demonstrate high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate
Exceptional customer service and active listening skills
Understanding and striving to meet or exceed call centre metrics
Strong time management and decision-making ability
At Empire Group, we value diversity and are committed to equitable recruitment.
We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply.
Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: *******
Profession:GovernmentGovernment
Company: empire group
Date posted: 20th Oct, ****
#J-*****-Ljbffr

📌 Ao3 Maintenance Support Officer (North Mackay)
🏢 Michelle Sneesby - Founder And Managing Partner
📍 North Mackay