Looking to take your leadership career to the next level?
Awarded Queensland's Best RSL in ****, Maroochy RSL is a large, modern venue located in Maroochydore, just minutes from the beach on the Sunshine Coast.
We offer our members and guests an exciting array of food and beverage outlets, events function centre, cocktail lounge and gaming experience with 300 of the latest gaming machines.
Exceptional customer service is our specialty, and we pride ourselves in providing a unique and enjoyable customer experience.
We offer a great work-life balance alternative for everyone who joins our cohesive team of professionals.
An exciting chance exists for an experiencedCustomer Service Manager/Duty Managerto become a vital member of our dynamic, innovative leadership team.
This role requires a professional self-starter with initiative and a 'can do' attitude.
You will be articulate, hardworking and proactive.
What you'll do:
The day to day operationsmanagement of Maroochy RSL
Maintain a constant and visible presence in public areas and interact with members and patrons
Investigate and, where possible, solve any customer or staff complaints/queries
Assist with the supervision of all operations including equipment, staff performance, customer satisfaction and safetyfor the duration of allocated shifts




Ensure all staff comply with the policies and procedures of Maroochy RSL
Ensure the economic usage of all plant, equipment and utilities such as lighting and air conditioning
Coordinate supervisors to ensure that staff are effectively supervised and performing tasks to standard
Motivate staff to feel they are part of a team and reinforce their importance in the team
Enforce dress regulations and patron behaviour requirements, along with other standards prescribed by the Chief Executive Officer
Maintain statistical and financial records as necessary
Provide daily reports, ensuring that relevant information is recorded in sufficient detail to enable Senior Management to understand what has occurred during the shift
What we're looking for:
Excellent leadership, interpersonal and communication skills
Honesty and reliability with a positive and enthusiastic approach to service excellence
Integrity and strong problem-solving abilities
Be able to work autonomously and as part of a team
Be able to multitask and work well under pressure; time management is essential
2 - 3 years' experience in a Hospitality Management or Duty Manager role
Current RMLV Certificate & Approved Managers Licence
Current RSA and RSGStatement of Attainment
#J-*****-Ljbffr

📌 Customer Service Manager/Duty Manager (Queensland)
🏢 Maroochy RSL
📍 Queensland