WISE Workplace is seeking an experienced and highly organised Administration Support Officer to join our team on a permanent basis.
This is a hands‐on, high-level administration role providing support across our workplace services operations.
You'll work closely with our Practice Leads, investigators and broader team to help ensure matters are established accurately, documentation is professionally prepared, deadlines are monitored and day‐to‐day administrative processes run smoothly.
The position supports workplace investigation matters across their service delivery lifecycle, where accuracy, responsiveness, confidentiality and attention to detail are particularly important.
The role requires someone who can work independently, anticipate administrative requirements, proactively follow up on outstanding actions and manage competing priorities.
At WISE Workplace, our purpose is to provide clients with timely, reliable, accurate and independent information that supports well‐informed decision‐making.
Our values centre on making a difference, challenging ourselves, communicating honestly, working as a team and caring about the people we work with.
This is an opportunity to join a professional and collaborative environment in a role where strong administration genuinely makes a difference to the quality and efficiency of our services.
What you'll be doing
Your responsibilities will include:
Providing high‐level administrative support to the Workplace Services team
Setting up and maintaining new matters in our case management system
Preparing and formatting proposals, correspondence, reports and other documentation
Coordinating administrative requirements for new and ongoing matters
Monitoring administrative workflows, deadlines and outstanding actions




Monitoring email admin inbox
Assisting with the administrative processing and quality checking of investigation reports
Maintaining accurate case, financial and workflow records
Processing client and contractor invoices
Assisting with case audits and compliance administration
Liaising with clients on routine administrative matters and ensuring enquiries are directed appropriately
Providing administrative support to Practice Leads and investigators
Identifying administrative issues or potential delays and escalating these appropriately
Supporting improvements to administrative processes and systems
About you
This role would suit an experienced administration professional who enjoys being across the detail and providing dependable support in a busy professional environment.
You'll ideally bring
Excellent organisation and time‐management skills
A high level of attention to detail and accuracy
Strong written and verbal communication skills
Confidence preparing professional correspondence and documentation
The ability to manage competing priorities and deadlines
Solid computer and systems skills
The ability to work independently while also being a collaborative team member
Sound judgement and discretion when handling sensitive and confidential information
The ability to give and receive feedback openly, respectfully and constructively, with a genuine willingness to learn and improve
If you're an experienced administrator who takes pride in being organised, dependable and one step ahead, we'd love to hear from you.
As part of our recruitment process, shortlisted candidates may be required to complete practical, real‐time administration tasks or assessments designed to demonstrate the skills required for the role.
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📌 Administration Support Officer (Melbourne)
🏢 Wise Workplace
📍 Melbourne