Workplace Risk Account Director Requisition identifier : ********* Location : Melbourne, Victoria, Australia Employment type : Full time Description Join WTW as a Workplace Risk Account Director and lead a diverse portfolio of clients, delivering strategic workers' compensation and return-to-work solutions that protect people and improve business performance.
You'll combine technical expertise, commercial insight and data-driven thinking to strengthen client outcomes, grow accounts and coach Account Executives.
This is an opportunity to make a meaningful impact within a supportive, team-oriented global organisation.
Role Purpose: Manage and grow a defined portfolio of Workplace Risk clients.
Ensure consistent, high‐quality service delivery, provide technical expertise, and coach Account Executives.
Portfolio Management Oversee delivery of all WC/ORTW services across assigned clients.
Maintain service cadence: review meetings, quarterly reporting, operational check‐ins.
Manage escalations and ensure service issues are resolved.
Technical Leadership Provide multi‐jurisdictional WC guidance to AEs and clients.
Quality‐assure claims, documentation and technical outputs.
Identify systemic issues and implement portfolio‐level improvements.
Client Leadership Act as primary client contact for operational and mid‐level strategic engagement.
Deliver proactive insights on claims trends, premium impact, and performance.




Commercial Responsibilities Manage project revenue, allocations, forecasting and scope variations.
Support tender responses, proposals and renewals.
Mitigate fee leakage and ensure project profitability.
Team Coaching Manage project revenue, allocations, forecasting and scope variations.
Support tender responses, proposals and renewals.
Mitigate fee leakage and ensure project profitability.
Qualifications Technical Competencies Workers Compensation Technical Expertise Strong multi‐jurisdictional knowledge and the ability to coach others.
Identifies systemic issues across a portfolio and provides technical guidance to AEs.
Applies early intervention and premium mitigation strategies for key clients.
Reviews and quality‐assures technical outputs.
ORTW / Injury Management Service Delivery Delivers day‐to‐day ORTW activities, including RTW plans, insurer liaison, progress calls, documentation.
Oversees ORTW program performance for assigned accounts.
Ensures all deliverables meet scope, timeliness, and insurer expectations.
Partners with operational managers to resolve complex barriers or disputes.
Coaches AEs on best practice injury management.
Client Relationship manages difficult conversations.
Collaboration facilitates knowledge sharing.
Problem Solving implements improved processes.
Planning, Prioritisation

📌 Workplace Risk Account Director (Melbourne)
🏢 WTW
📍 Melbourne