Richemont, uno dei leader mondiali nel settore del lusso, ha diverse Maison specializzate in gioielli, orologi e accessori di alta gamma.
Ogni Maison incarna con orgoglio una tradizione di stile, qualità e artigianalità e Richemont si impegna a preservare il patrimonio e l'identità specifici di ciascuna di esse.
Allo stesso tempo, ci impegniamo a innovare e progettare nuovi prodotti in linea con i valori delle nostre Maison, attraverso un processo di creatività permanente.
YOUR MISSION: The Client Service Associate is the primary point of contact for clients, delivering a seamless, high-touch aftersales experience.
This role owns the end-to-end client journey from intake to resolution, ensuring service excellence, commercial alignment, and brand standards are consistently upheld.
HOW WILL YOU MAKE AN IMPACT?
As a Client Service Associate, you will be the face of the Maison's aftersales service,



managing client relationships and orchestrating repair journeys with empathy, precision, and commercial awareness.
Your responsibilities will include: Client Engagement and Service Excellence Serve as the main point of contact for clients throughout the aftersales journey (intake, diagnosis, quotation, approval, service update and pick up).
Clearly explain repair processes, timelines, costs, and expectations to clients, ensuring transparency and trust.
Manage client communications proactively (updates, follow-ups, delays, approvals).
Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience Ability to perform in office quick services such as strap changes, bracelet sizing (non-gold,) steam cleaning, cord changes, engraving

📌 Client Service Associate (Melbourne)
🏢 Richemont
📍 Melbourne