About this role IT Proximity Support Engineer (Senior Service Analyst) Richmond, NSW About the Role As our IT Proximity Support Engineer, you will join a welcoming, team-oriented team of technical experts dedicated to keeping our operations running smoothly.
Reporting to the Business Relationship Manager and functionally to the Head of Digital Workplace, you'll play a pivotal role in delivering top-tier hands-on hardware support and resolving complex IT incidents.
We're looking for someone with a genuine passion for helping people, a warm approach to problem-solving, and the technical depth to handle major incidents (P1) seamlessly.
You'll work closely with end users across the Richmond site to ensure they have the right devices, services, and support to achieve the extraordinary every day.
Your day-to-day will include:



Providing end-user proximity support for laptops, desktops, monitors, webcams, keyboards, and associated hardware, ensuring smooth deployment and lifecycle management.
Taking ownership of P1 technical incidents, coordinating with Service Desk, infrastructure, architecture, and network teams to resolve complex issues and conduct root-cause analysis.
Managing Windows ***** operating system builds, imaging, and driver/firmware updates, while ensuring endpoint security and compliance standardisation.
Overseeing ticket lifecycles in ServiceNow, contributing to Knowledge-Centred Support (KCS) articles, and assisting in continuous improvement initiatives across Digital

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