Senior Product Service author incident and problem resolution reports; and collaborate with onsite technicians.
Develop onboard and remote diagnostic and prognostic capability to monitor system operation, identify emerging problems, and determine root cause and appropriate field response.
Develop and provide technical training to internal staff members including in office Service Technicians.
Represent service engineering in customer interactions as needed to meet their expectations related to equipment maintenance and support.
Exempt employees are expected to work as many hours as is necessary to complete their job responsibilities.
This may require they work more than eight hours a day and more than five days or 40 hours per week.
Perform other duties as assigned Education and Experience Bachelor's degree in electrical, mechanical,



systems or controls engineering.
Five (5) to ten (10) years of related work experience .
Experience with medium and/or high voltage systems and/or power electronics preferred.
System controls (e.g., PLC, embedded) experience a plus.
Ability to travel as needed to carry out duties of the position – 30 to 50%, depending on product development program needs.
Mechanical and electrical system aptitude to understand system operations, diagnose failure modes and causes, and resolve issues.
Proficiency in analyzing engineering data and troubleshooting operational performance.
Ability to read and interpret electrical schematics, P

📌 Sr. Product Service And Sustaining Engineer, Electrical (New South Wales)
🏢 Plug Power
📍 New South Wales