About the Role We're looking for a licensed Customs Broker who enjoys solving complex customs and clearance challenges and wants broader exposure than a traditional brokerage role.
This position combines hands-on customs brokerage with involvement in customer solutions, process improvement projects, operational initiatives and future service development across Australia and New Zealand.
While customs clearance remains at the core of the role, you'll also work closely with senior leaders on projects, customer requirements, regulatory challenges and process improvements that help shape the future of clearance operations.
For the right person, this is an opportunity to build your profile, gain exposure to senior stakeholders and develop experience well beyond day-to-day brokerage activities.
What You'll Be Doing Managing customs clearances and complex declaration activity Providing technical customs advice and support Reviewing tariff classifications and regulatory requirements Working directly with customers to resolve clearance issues Supporting solutions for customers with specialized customs and compliance requirements Reviewing and improving operational processes and SOPs Participating in projects involving automation,



technology and process improvement Supporting customer onboarding and implementation activities Working with Operations, Compliance, Commercial and Engineering teams across Australia and APAC Assisting with training, coaching and knowledge sharing across the team Why This Role Is Different This is not a traditional broker role focused solely on declaration processing.
You'll have opportunities to: Work on high-profile customer solutions and projects Gain exposure to regional operations across Australia, New Zealand and APAC Be involved in process improvement and automation initiatives Participate in customer meetings and technical discussions Build relationships with senior operational, compliance and commercial stakeholders Develop skills that support future progression into leadership, project or specialist roles At the same time, the role remains grounded in practical customs brokerage work and technical expertise.
What Success Looks Like Within your first year you will have: Become a trusted technical resource for customs and clearance matters Built robust relationships with customers and internal stakeholders Contributed to process improvements and operational initiatives Developed expertise in specialized customer solutions Expanded your exposure beyond traditional brokerage activities Skills

📌 Customs Broker Lead (Sydney)
🏢 Fedex
📍 Sydney