Varied role where you'll become the hub of the office
Equivalent to $90K including Super + lunch provided daily!
Cleveland Location
Varied role where you'll become the hub of the office
Equivalent to $90K including Super + lunch provided daily!
Do you genuinely love helping people and pride yourself on delivering exceptional customer service?
Are you someone who is naturally compassionate, enjoys variety and is happy to roll up your sleeves and help wherever needed?
Our client is a well-established not-for-profit organisation doing some wonderful work supporting people experiencing homelessness. They are looking for a friendly, capable and organised person to join their small, close-knit team in a varied role.
This is a fantastic opportunity for someone who enjoys dealing with people from all walks of life, has strong communication skills and would love to work for an organisation where they can make a genuine difference.
Working closely with a small and supportive team, you'll be involved in everything from customer service and administration through to assisting donors and supporters, coordinating orders and helping ensure the office runs smoothly.
Your responsibilities will include:
Responding to incoming calls, emails and enquiries from donors, supporters and members of the public
Providing exceptional customer service with warmth, professionalism and compassion
Developing a strong understanding of the organisation and confidently explaining the important work they do
Building positive relationships with donors, supporters and community organisations
Providing general administration support, maintaining records and updating databases including use of HubSpot
Processing donations,



issuing receipts and assisting with basic accounts administration
Coordinating orders, deliveries and shipments
Assisting with fundraising activities, events and community initiatives
Assisting people experiencing homelessness with practical support and information
Preparing daily lunches, tea and coffee for the small team (lunch is provided for you too!)
Helping keep the kitchen, office and general work areas clean, tidy and organised
Assisting with other day-to-day tasks to support the team
Workplace Benefits include:
$90K including Super (including NFP salary packaging benefit)
Lunch provided daily
Friendly, supportive and close-knit team
Varied role where no two days are quite the same
Stable, full-time position based in Cleveland
Chance to work for an organisation making a genuine difference
To be successful in this role, you will have:
Previous experience in customer service, administration or a similar office-based role
Strong written and verbal communication skills – this is essential!
A genuine passion for providing exceptional customer service
A warm, friendly and compassionate nature with the ability to relate to people from all walks of life
Strong organisational skills and excellent attention to detail
Confidence using Microsoft Office + Google workspace
Experience in Quickbooks and Hubspot preferred
Initiative, common sense and the ability to work independently
A positive, flexible attitude and willingness to help wherever needed
A current driver's licence
If you're looking for a varied role where you'll be appreciated, enjoy working with lovely people and have the opportunity to contribute to a genuinely worthwhile cause, we'd love to hear from you!
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📌 Administration Assistant (Queensland)
🏢 Volare Recruitment
📍 Queensland