Full time, fixed term until 30th April ****
Opportunity to lead the response to critical incidents involving students
Base Salary $152,045 $160,430 (HEO9) + 17% superannuation

About the opportunity
As theIncident Manager, you will lead the response to critical incidents affecting students, ensuring they receive timely and effective support to enhance their academic and personal success. You will collaborate with the Critical Incident Liaison Officers and Specialist Care and Wellbeing team to coordinate, monitor, and improve service delivery.
Critical incidents are often highly time sensitive, and this position is required to be available 'on-call' for after-hours emergency calls relating to critical incidents.
Your key responsibilities will be to:
work within a highly collaborative team, reporting to the Senior Manager, Specialist Care and Wellbeing Services
lead the response to critical incidents, ensuring timely support that enhances students' academic and personal success
act as the central contact for Specialist Care and Wellbeing Service's critical incident response, providing direct case management, including after-hours availability as needed
engage with internal and external stakeholders to proactively manage incidents, resolve issues, and provide crisis support and case management for complex student needs
contribute to wellbeing awareness initiatives, developing campaigns, training programs, and early intervention strategies based on data analysis and best practices
oversee risk identification and mitigation initiatives, ensuring adherence to protocols, standard operating procedures, and university strategies
maintain accurate data collection and reporting on incidents, supporting risk assessment and compliance with institutional requirements.

About you
a tertiary qualification in a relevant field and extensive experience working in a safety or support service role including managing serious or high-risk incidents and issues
proven experience in the critical incident field within similar organisations, possessing a strong knowledge of management of critical incidents affecting students
familiarity with the external regulatory environment, regulatory agencies, and related reporting requirements
robust problem-solving skills, including demonstrated ability to take initiative and exercise sound judgement in resolving critical incidents
high level communication skills and demonstrated ability to brief and liaise with senior stakeholders in time sensitive and complex matters.

Sponsorship / work rights for Australia
You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.
Pre-employment checks
Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also,



to meet the University's obligations under the National Higher Education Code to Prevent and Respond to Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
This position is designated as involving child-related work. To undertake or remain in this position, you are required to apply for and obtain aWorking with Children Check clearancein accordance with theChild Protection (Working with Children) Act ****.
EEO statement
At the University of Sydney, our shared values are trust, accountability and excellenceand we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women ,people living with a disability ,people from culturally and linguistically diverse backgrounds , and those who identify asLGBTIQ+ . We welcome applications from candidates from all backgrounds.
We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion .
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via theApplybutton at the top of the page.
For employees of the University or contingent workers, please login into yourWorkday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Nicole Turle, Recruitment Operations by email to ******
©The University of Sydney
The University reserves the right not to proceed with any appointment.
Click to view the Position Description for this role
Applications Close
Sunday 22 November *******:59 PM
The University of Sydney was established in **** and is consistently recognised, both locally and internationally, for its outstanding teaching and research excellence.



Sydney alumni include Prime Ministers, Governor Generals, Nobel Prize winners and leaders in every field of endeavour.
The University offers a comprehensive range of courses, including a number of disciplines unique in Australia. Teaching is spread across nine different state-of-the art campuses, located across New South Wales.
The University of Sydney's commitment to excellence in research has resulted in an outstanding record in national competitive funding and underpins an approach to teaching which has won nominations for excellence and resulted in high student satisfaction ratings. The University has 78 research centres and institutes and is home to three ARC Centres of Excellence.
The teaching, research and cultural life of the University is supported by extensive facilities, including the largest library collection in the Southern Hemisphere, the world-class Nicholson Museum of archaeological antiquities, the Macleay Museum of natural history and ethnographic collections and the University Art Gallery. Its outstanding sporting and recreation facilities provide a training centre for students and Olympic athletes.
The University of Sydney is a key member of the Group of Eight Australian major research-intensive universities, and the Worldwide Universities Network.
Campuses
The University of Sydney has nine official campuses.
1. Camperdown/Darlington Campus.
2. Cumberland Campus. Home to the Faculty of Health Sciences (based in Lidcombe).
3. Mallett Street Campus. Home of the Sydney Nursing School.
4. Sydney Conservatorium of Music Campus. In Macquarie Street, central Sydney.
5. Rozelle Campus. Home to Sydney College of the Arts.
6. Surry Hills Campus. Home to the Faculty of Dentistry.
7. Camden Campus. Contains facilities connected to the Faculty of Veterinary Science and the Faculty of Agriculture and Environment.
8. Burren Street Campus. Facilties are currently under development.
9. Sydney Medical School campuses. These include the School of Rural Health (in Dubbo and Orange), the Royal Prince Alfred Hospital, Concord Hospital, Westmead Hospital, the Children's Hospital at Westmead, Nepean Hospital, Northern Clinical School, Sydney Adventist Hospital, Broken Hill University Department of Rural Health, and Northern Rivers University Department of Rural Health.
Faculties
The University of Sydney has 16 faculties.
1. Agriculture and Environment
2. Architecture, Design and Planning
3. Arts and Social Sciences
4. Business (Business School)
5. Dentistry
6. Education and Social Work
7. Engineering and Information Technologies
8. Health Sciences
9. Law (Sydney Law School)
10. Medicine (Sydney Medical School)
11. Nursing and Midwifery
12. Pharmacy
13. Science
14. Sydney College of the Arts
15. Sydney Conservatorium of Music
16. Veterinary Science
Number of Employees
Full-time employees: ****
For more information, please visit: /

📌 Incident Manager (Sydney)
🏢 Centre For Continuing Education
📍 Sydney