Planit Cutting Edge Solutions – Sutherland NSW
Love Talking to Customers?
We want to hear from you.
Planit Australia is looking for an experienced Account Manager / Customer Service professional to join our team at our Sutherland office.
This is a full time, office-based role ideally suited to someone who lives locally or within an easy commute of Sutherland and genuinely enjoys talking to customers.
You'll spend much of your day on the phone connecting with existing customers, building relationships, following up enquiries, assisting with renewals and making sure our customers receive a great experience.
This isn't a cold-calling sales role or a position where you'll spend your days out on the road.
You'll be working from our Sutherland office as part of our Sales and Service team, looking after customers and keeping things moving behind the scenes.
Customer Service or Account Management experience is essential.
Immediate start available.
What you'll be doing
You'll manage relationships with a dedicated portfolio of new and existing customers and be an important connection between our customers and our Sales, Service and Management teams.
Your day will include:
Making proactive relationship calls to existing customers
Following up customers after purchases, training and Help Desk interactions
Being the first point of contact for inbound sales enquiries within your territory
Building genuine relationships and keeping in regular contact with customers
Managing Software Maintenance and Subscription renewals
Identifying opportunities where we can provide additional support, products or services
Generating leads and booking appointments for our Business Development Managers
Following up customer enquiries and outstanding activities
Keeping customer records,



opportunities and activities accurate and up to date
Preparing customer communications, proposals and email campaigns
Assisting the sales team with customer follow-up and administration
Processing orders and invoices
Supporting the wider Sales and Service team with day-to-day activities
HubSpot & Marketing Coordination
Approximately one day per week will also be dedicated to coordinating our HubSpot and customer marketing activities.
This will include:
Coordinating HubSpot campaigns and activities
Maintaining our marketing calendar
Scheduling customer communications and promotions
Assisting with EDMs, social media, promotions and Planit Academy activities
Maintaining accurate HubSpot and CRM information
Monitoring campaigns, tasks and deadlines
Assisting with campaign reporting
Previous HubSpot experience would be a great advantage, but the heart of this position is customer service, communication and organisation.
Who we're looking for
We're looking for a real Customer Service Superstar.
You'll be someone who enjoys picking up the phone, having conversations and building relationships with customers.
You'll ideally have:
Previous experience in Customer Service, Account Management, Internal Sales or a similar customer-facing role
Excellent telephone communication skills
Confidence spending a large part of your working day speaking with customers
Strong relationship-building and listening skills
A friendly,



positive and professional personality
Excellent organisation and follow-up skills
Strong attention to detail
Good computer and administration skills
Experience working with CRM systems
The ability to manage multiple priorities and deadlines
A proactive attitude and willingness to take ownership
A genuine desire to provide great customer service
Experience using HubSpot or Xero would be advantageous but isn't as important as having the right customer service experience, attitude and communication skills.
About Planit Australia
Planit Australia provides software, services, training and support to businesses across Australia's cabinet making, joinery and manufacturing industries.
We believe great customer relationships don't happen by accident.
They come from staying in contact, listening, following through and making sure customers feel supported throughout their journey with us.
That's where you come in.
You'll join a friendly, established team and work closely with our Sales, Service and Management teams from our Sutherland office.
Why join us?
Full time, office-based role in Sutherland
Immediate start available
Established customer base
Plenty of customer interaction
Variety across customer service, account management and HubSpot
Work closely with our Sales and Service teams
Opportunity to develop your CRM and HubSpot experience
Friendly and supportive team environment
An opportunity to build long-term relationships rather than simply chase sales
Sounds Like You?
If you're an experienced Customer Service or Account Management professional who loves talking to customers, enjoys building relationships and wants a full-time role close to home in the Sutherland area, we'd love to hear from you.
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📌 Account Manager / Customer Service (New South Wales)
🏢 Planit Cutting Edge Solutions
📍 New South Wales