Service Desk Analyst - Level 1 at Aurec Pty Ltd
Sydney, Queensland, Australia - Full Time
Experience: 0 year(s) or above
Remote Job: Yes
Telecommute: Yes
Sponsor Visa: No
Skills: Travel & Tourism
WHAT YOU'LL DO
Process supplier confirmations and booking updates accurately and within agreed service levels
Monitor incoming supplier communications and keep booking files fully up to date
Follow up travel agents by email for outstanding passenger details, travel requirements and registration documentation
Coordinate pre-departure requirements so bookings progress without delays
Verify booking details, supplier costs and documentation against reservation records
Prepare and distribute final travel documentation to Adventure World's service standards and timelines
Fulfil brochure requests and manage brochure inventory for trade partners
Escalate complex booking issues and amendments to the Reservations team where needed
Maintain accurate records of confirmations, documentation dispatch and booking file status
WHAT YOU'LL BRING
Experience in administration, customer service or a coordination-based role




Robust written communication skills – you can build professional relationships through email
Exceptional organisational skills and the ability to juggle multiple priorities and deadlines
A sharp eye for detail and a genuine commitment to accuracy
A proactive approach – you take ownership of tasks and drive them to completion
Experience with booking, CRM or administration systems (preferred)
Sound judgement and problem-solving skills, especially knowing when to escape
A collaborative mindset and willingness to learn new systems and processes
Travel industry knowledge or personal travel experience is a bonus, not a requirement
WHAT'S IN IT FOR YOU
Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family
Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends
Learning & Development: Ongoing career development and personal growth opportunities
Volunteer Leave: Two days of paid leave per year for volunteer opportunities
Parental Leave: 12 weeks of paid parental leave for eligible employees
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📌 Service Desk Analyst - Level 1 (Sydney)
🏢 Y-AXIS
📍 Sydney