About TesTes is a global EdTech leader, on a mission to empower schools and educators to deliver impactful, inspiring learning experiences worldwide.
We understand the unique challenges faced by schools, and our ecosystem is specifically designed to address these needs head-on.The OpportunityWe're looking for an experienced IT Associate Systems Administrator (L2/3) to join our IT Operations team in Perth.Reporting to the IT Operations Manager, you'll play a key role in supporting Tes employees across Australia and globally, ensuring staff have secure, reliable access to the systems, devices and tools they need to succeed.This is a hands-on role suited to someone who enjoys a mix of technical troubleshooting, systems administration, user lifecycle management and continuous improvement.
You'll act as a technical escalation point within the team while partnering with colleagues across the business to deliver exceptional IT support.Working in a hybrid environment, you'll spend three days per week in our Perth office providing onsite support while also assisting remote employees and collaborating with global teams.What You'll Be DoingManage the end-to-end Joiners, Movers and Leavers (JML) process, ensuring seamless onboarding, access management and offboardingProvision and manage user accounts, permissions and licences across Microsoft 365 and Entra IDCoordinate and maintain IT hardware including laptops, peripherals and other end-user devicesProvide Level 2/3 technical support for Windows and Mac environmentsTroubleshoot connectivity issues across wired and wireless networks, VPNs and endpoint security solutionsSupport and administer Office 365, VOIP solutions and other core business applicationsAct as an escalation point for complex technical issues within the IT Operations teamMaintain accurate asset registers,



support documentation and knowledge base articlesCollaborate with internal technical teams to drive timely resolution of incidents and service requestsIdentify recurring issues, investigate root causes and contribute to ongoing service improvementsAbout YouYou will be a proactive IT professional who enjoys solving problems, supporting users and improving the overall technology experience for employees.We're Looking For Someone WithExperience in a Level 2 or Level 3 IT Support, Systems Administration or IT Operations roleStrong experience with Microsoft 365 and Entra ID user administrationExperience managing user onboarding, offboarding and access provisioning processesDemonstrated experience supporting Windows and Mac desktop environmentsKnowledge of networking fundamentals including Wi-Fi, VPN and endpoint securityExperience working with ticketing platforms such as Freshdesk or similar service management toolsStrong troubleshooting and problem-solving skillsExcellent communication and stakeholder management capabilitiesA proactive mindset with a passion for continuous improvementNice To HaveExperience with Microsoft IntuneUnderstanding of ITIL principles and service management practicesExperience supporting SaaS businesses or software development teamsPrevious customer service experienceWhy TesOur intuitive technology streamlines complex tasks, enhances learning experiences, and alleviates the administrative burdens that often overwhelm schools.
By working closely with schools, we provide up-to-date resources, expert guidance, and a technology ecosystem dedicated to innovation and excellence in education.Empowering Educators WorldwideWhether simplifying administrative workflows, creating agile classrooms, or advancing professional development, Tes is the trusted partner for schools worldwide.
Together, we empower educators to achieve more, ensuring every student thrives in a supportive, well-managed learning environment.
With Tes, excellence in education is not just a goal, it's a sustainable and rewarding reality.For more information, visit .
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📌 It Support Officer (Western Australia)
🏢 Tes
📍 Western Australia