Be the go-to expert for fleets, OEMs and service centresA varied mix of customer sites, training and product developmentReady to put your heavy vehicle know-how to work beyond the workshop?
Become the technical specialist fleets, OEMs and engineers turn to for advice.Why You'll Want to JoinExcellent salary package plus a fully maintained company vehicle for customer visitsEnjoy variety in your working week - customer site visits, training and product developmentTake a genuine step off the tools while putting your hands-on expertise to work in technical supportAbout the CompanyJoin a well-established truck and trailer component manufacturer and supplier as a Technical Support specialist.
Trusted by OEMs, fleets and service centres, the business offers products built for Australian conditions, backed by real technical support.About the RoleYou'll solve product and application issues for customers and internal teams, train the people who use and service the products, and feed field insights back to Engineering.
As their technical point of contact, you'll report to the Product, Engineering and Technical Manager.Started your career as a mechanic?
This role could be your next step after moving into a customer-facing or technical role,



such as:Service ManagerTechnical SupportKey ResponsibilitiesAdvise fleets, OEMs, service centres and internal sales and service teams on technical issuesDiagnose product and application issues at customer sites; provide clear reports and recommendationsTrain workshops, fleets and internal staff in product use, installation and servicingCollaborate with Engineering on product development and field testing to Australian Standards and ADRsSupport quality inspections and warranty claims to keep customers on the roadLog and manage enquiries and cases in SalesforceAbout YouA heavy vehicle or trailer background and 2+ years in the transport industry.
Ideally, you're trade qualified and now working in a service advisor, service manager or service sales role.Solid mechanical aptitude and a practical, problem-solving mindsetConfident with MS Office, CRM and ERP systems (Salesforce is a bonus)You stay calm under pressure and build customer confidence through clear written and verbal communication.Organised and detail-focused, comfortable working independently or in a teamKeen to train others and share your product knowledge
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📌 Technical Support Specialist (Melbourne)
🏢 Segen
📍 Melbourne