Professional without the corporate red tape!
Secure and growing SME Rewarding role for a passionate customer service personA leading provider of freight forwarding services is seeking an experienced Customer Service professional to join their small but successful team.
This company is a recognised leader in the Freight Forwarding industry.
They offer first-class service, products and solutions and maintain the highest standards.
You will enjoy the qualified environment and resources and most importantly strong leadership and career development opportunities, plus exposure to an enviable portfolio of customers.
As their Customer Service representative, you will be the face of our company, building strong relationships with a diverse portfolio of clients and ensuring their logistics needs are met with exceptional service.Highlights of this role:Manage a set portfolio of clients,



fostering long‐term partnershipsCollaborate closely with the Sales team to onboard new clients and provide tailored solutionsProactively manage shipmentsPrepare regular reportingAttend customer meetings / reviewsCo‐ordination of shipments with transport, shipping lines and destination representativesQuotations and reporting, including PO reporting and trackingTracking of all international shipments for your client portfolioPreferred Requirements:Proven experience in a customer service role within Freight Forwarding, with a deep understanding of the industryExceptional customer service skills, with the ability to provide comprehensive logistical solutionsProven track record of effectively interacting with internal and external stakeholdersA can‐do attitude, high attention to detail, and the ability to work under pressureSelf‐motivated with a proactive mindset, able to take ownership of client relationships and use initiative to problem‐solveBenefitsRobust infrastructure and resourcesStrong internal training and developmentSupportive and secure management teamLocation South MelbourneSalary Up to $100K + Super
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📌 Senior Customer Service - Forwarding (Melbourne)
🏢 PATH4 Group
📍 Melbourne