At Muscle Mat we focus on building a supportive, high performance place to work.
As a customer service agent you will be joining a team of 6 amazing people who will genuinely care about you and the work that you do.We care about KPI's but we also care about the why behind any KPI's missed or overshot.
Our goal is to work together on an incredible outcome.We truly believe that our company is only as good as the people who work with us.Key responsibilitiesRespond to customer enquiries by email, live chat, and social media in a skilled and timely mannerUpdate and maintain customer records in our CRM (Gorgias)Process orders,



returns and exchanges in ShopifyWork with the team to meet customer service targets and improve processesWhat we are looking forExperience with Gorgias or a similar CRM is highly regardedExperience and confidence with online (email and live chat) and service is preferredShopify experience is preferredIf you do not yet have direct online customer service experience but consider yourself exceptionally capable, proactive and quick to learn, we encourage you to applyA small supportive, dedicated team where your are heard and your contributions make a real differenceTravel opportunities for the right personCheck out our Instagram for a look at our culture and brand voice: @muscle_mat
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📌 E-Commerce Customer Support Agent (Brisbane)
🏢 Muscle Mat
📍 Brisbane