Description
Overview of role:
The IT End User Support Specialist plays a key role in delivering responsive and effective IT support across Coliban Water.
Working within the Information & Systems team, the role is responsible for troubleshooting technical issues, supporting end-user devices and systems, managing service requests, and contributing to continuous improvement initiatives that enhance the overall technology experience for employees across the organisation.
Key Responsibilities:
You'll play a key role in supporting our people and technology environment by:
Providing responsive IT support across desktop, mobile and cloud environments
Troubleshooting and resolving incidents and service requests
Supporting Windows 11, Office 365, Active Directory, Intune and SCCM environments
Assisting with workstation deployments, device provisioning and endpoint management
Supporting meeting room AV equipment, printers and mobile devices
Maintaining documentation, knowledge articles and asset records
Contributing to service improvements and basic IT automations
Assisting with system upgrades, rollouts and IT projects
About you:
You're a customer-focused IT professional who enjoys solving problems and helping people.
You bring strong technical capability, excellent communication skills and a proactive mindset.
You will bring:
Experience in an IT Service Desk or technical customer support environment
Strong troubleshooting and problem-solving skills
Experience supporting Microsoft environments including Windows 11 and Office 365
Knowledge of Active Directory, MFA, Intune and SCCM preferred
Strong organisational skills with the ability to manage competing priorities
Excellent communication and stakeholder engagement skills
A cooperative and continuous improvement mindset
Tertiary qualifications in Information Technology, Computer Science or a related discipline will be highly regarded.
A current and valid Victorian driver's licence
Sound like you?
We'd love to hear from you.
Learn more in the position description




Salary:
The salary and conditions for this position will be as per the Coliban Water Enterprise Agreement **** Band 2 $62,475 - $76,367 plus super salary range will be offered to the successful candidate commensurate with their skills and experience.
Enquiries:
For further information please contact Bidita Rezwana on ********** or via email at
******
To apply, please submit your resume and cover letter by 22 November ****.
Why join us?
At Coliban Water our people are on a mission to create a better life for our customers and communities – now and tomorrow.
We love what we do and our location in the centre of a region that takes in 49 towns from Trentham to Echuca.
Our commitment to inclusion means you'll feel at home here no matter who you are, who you love, or what you stand for.
As part of the team you receive a monthly accrued day off, time off over Christmas, the flexibility to shape your work to suit your lifestyle, and generous parental, carer and workplace study leave policies.
At Coliban Water we balance a small team rhythm with the reach and resources of one of the largest Victorian regional urban water corporations.
What are you waiting for?
We'd love you to join us.
Applicants will need to successfully complete all core training requirements in the expected timeframes and may be required to undertake a Police Check, Working with Children Check, Pre-Employment Medicals or Psychometric testing where applicable.
Applicants may also be required to produce evidence of their Right to Work in Australia.
We welcome applications from individuals of all abilities.
We are committed to creating an accessible and inclusive workplace for everyone, including people with disabilities and diverse abilities.
If you need any support during the application process or would like to discuss interview adjustments, please contact Bidita Rezwana.
Please indicate any adjustments (administrative, environmental, or procedural) you may need to effectively participate in the recruitment process and/or carry out the requirements of the role you are applying for.

📌 It End User Support Specialist (Bendigo)
🏢 Coliban Water
📍 Bendigo