Looking for a rewarding customer service role with a Federal Government department?
Your new company
Join a respected Federal Government department responsible for delivering critical passport and travel document services to Australians.
Operating in a fast-paced, customer-focused environment, the team is committed to providing professional, efficient, and high-quality support to members of the public.
Your new role
As an APS3 Passport Customer Service Officer, you'll be the first point of contact for customers, providing face-to-face and telephone support while assisting with passport applications and travel document processing.
Your duties will include conducting passport interviews, performing quality assurance checks, managing enquiries, data entry, document preparation, cashiering, mail and inbox management, and general administrative support within a high-volume environment.
What you'll need to succeed
To be successful in this role, you will have previous customer service and administrative experience, with the ability to manage enquiries professionally in a fast-paced setting.
You'll possess excellent communication and interpersonal skills, strong attention to detail, and the ability to accurately process information while maintaining a high level of customer service.




Experience working with multiple systems, managing competing priorities, and handling sensitive information will be highly regarded.
You will also need to:
Be an Australian Citizen
Hold a current National Police Check, or be willing to obtain one
Be willing and able to obtain and maintain a Baseline Security Clearance
Be available to work full-time hours in the Adelaide CBD
Be comfortable working in a fully office-based environment
Demonstrate reliability, professionalism, resilience, and a solid commitment to delivering excellent customer service within a team-focused setting.
What you'll get in return
This is an excellent opportunity to gain valuable Federal Government experience while developing your skills in customer service, administration, and travel document processing.
You'll receive comprehensive training, work within a supportive team environment, and contribute to delivering an essential service for Australians.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Aps 3 Customer Service Officer (South Australia)
🏢 Hays
📍 South Australia