05th November, ****
A fantastic opportunity is available for an ambitious and enthusiastic Repayment Solutions Specialist to join the team at On Deck Capital Australia Pty Ltd.
This is a key position within the OnDeck Operations Team.
You will be primarily responsible for providing outstanding customer service and supporting our customers with their repayments, bringing a strong customer-centric focus.
Who are we?
Named as one of Australia's Top 5 employers with under 100 employees, for the last 5 years OnDeck has grown to become one of Australia's largest locally owned online small business lender's.
At OnDeck, we are changing the way business owners borrow money by combining our passion for small business with cutting-edge technology.
We evaluate businesses based on their actual performance, using real time data which enables us to say "yes" more often, to more business owners, faster than traditional lenders.
We have helped thousands of small business owners across Australia access short term, unsecured finance to drive their business growth and enable more opportunities.
The team you'll join...
Our passion and mission in Operations is to provide small businesses and internal stakeholders with an amazing credit delivery and servicing experience.
We work hard as a team to build and operate the most frictionless and scalable environment for small business credit delivery and service.
We continuously invest in people, automation through technology, and efficiency through process optimization.
Our team thrives on our culture – We are passionate about having fun, being open and empowering team members.
A Repayment Solutions Specialist is responsible for...
Taking and making high volume outbound and inbound phone calls and contribute in maintaining a high inbound answer rate
Educate customers on our solutions to address their arrears balance and assess financial hardship applications
Handling customers objections and finding ways to mitigate their concerns




Demonstrate high degrees of diligence and accountability in managing your own portfolio
Effective note taking on all customer interactions and inputting into CRM systems
Build rapport with our customers to identify reasons for arrears, and negotiate a resolution in a respectful manner
Adhere to all internal and external policies & processes, including legislative and regulatory requirements
Support other team members with ad hoc duties that are vital in achieving departmental goals
Who you are:
Previous experience in customer-facing roles (e.g. sales, customer service, collections or call centre)
Have a positive attitude, are team oriented, social and fun to work with
Detailed orientated with strong analytical and intuitive investigative skills
Ability to manage multiple tasks and prioritize workflows
Outstanding communicator with the ability to handle quick paced, dynamic interpersonal environment
Ability to solve practical problems and interpret a variety of instructions furnished in oral or written form
Flexible and adaptable to change
Persistent and resilient
Willing to learn and take on feedback
Proficiency in Microsoft Suite, including Word, Excel, Outlook and Teams
Experience using Salesforce is desired but not essential as on the job training will be provided
A driven to win and self-motivated mentality to exceed the daily, weekly and monthly KPIs
Why work for OnDeck?
Where do we begin?
There's plenty of reasons we've been named an Australian Top 5 Employer four years running!
To name a few, at OnDeck, you will:
Literally change the landscape of small businesses one conversation at a time!
Have a meaningful impact on the company's future, and share in the rewards accordingly
Work in an inclusive, fast-paced environment
What we offer you:
An open-minded, collaborative workplace, which will both challenge you and celebrate your work.
Hybrid Work Model – option to work from home 1 day per week
Fully stocked kitchen with snacks and drinks
Regular team building events
Ongoing health & well-being initiatives
Great CBD location

📌 Repayment Solutions Specialist (New South Wales)
🏢 WorkTrybe
📍 New South Wales