Australian Veteran Health Services – Springfield QLDThe Receptionist serves as the first point of contact for veterans, visitors, and healthcare professionals, ensuring a seamless and skilled experience.
This role is responsible for managing reception operations, including managing phone systems, appointment scheduling, patient inquiries, and administrative support.
Additionally, the Receptionist maintains accurate records, processes Medicare and DVA claims, and upholds compliance with healthcare regulations.
With a focus on customer service, efficiency, confidentiality, and compassion, this position plays a crucial role in being the first point of contact in supporting the delivery of high-quality care to veterans.Key responsibilitiesMaintain a clean, welcoming and functional reception areaProvide a warm and professional experience for veterans and visitors, enhancing their overall experience by creating a welcoming environment and addressing their needs attentivelyAssist veterans and stakeholders by handling incoming queries and contact, swiftly and confidently, ensuring high levels of satisfaction through accurate and clear communicationProcess and coordinate all incoming calls, redirecting information and details to the appropriate areas of the businessUse AVHS administrative technology and systems proficiently,



keeping up to date on any changes to improve operational outcomesSchedule patient appointments accurately and promptlyPromptly respond to and vet emailsMaintain and process precise and up-to-date patient information and detailsHandle all general administrative tasks ensuring compliance with best practices and clinic standardsSafeguard patient records and business information by upholding confidentiality and information securityAbout youProficiency with Best Practice or other Medical Bookings SoftwareProficiency in the use of Microsoft Office SuiteCapacity to work independently while contributing to a collaborative team environmentStrong interpersonal and communication skills, with the ability to build rapport with veterans and stakeholdersLegal right to work in AustraliaDesirable: Experience with clinical documentation, analysis, and reporting in line with professional and DVA standardsDesirable: Experience working with Australian veterans or within veteran-focused servicesDesirable: Knowledge of DVA claims processAbout usAVHS is founded on the core values of Collaboration, Honesty, Excellence, Compassion, and Knowledge.
The Receptionist is expected to embody these values in all aspects of their work, fostering a positive workplace culture and ensuring reception practices align with the organisation's mission to support veterans and their families.
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📌 Medical Receptionist (Queensland)
🏢 Australian Veteran Health Services
📍 Queensland