- Get hands-on with the technology that keeps one of Australia’s most iconic brands connected
- Build your skills across end-user computing, Microsoft technologies and infrastructure projects
- 6-month fixed-term, part-time opportunity working Monday, Wednesday and Thursday in Frenchs Forest

Behind every excellent KFC experience is a team of people (and some pretty important technology!) keeping things running smoothly.

We’re looking for an IT Support Engineer to join our Technology Operations team and help keep our people connected, supported and ready to do their best work.

From troubleshooting everyday tech challenges to getting involved in infrastructure improvements and technology projects, no two days will look quite the same.

Whether you’re building your IT career, looking to broaden your technical experience or looking for a role that fits around other commitments, this could be a great opportunity to get stuck in, learn and make a real impact.

Please note, this is a 6-month fixed-term, part-time opportunity working Monday, Wednesday and Thursday, fully onsite at our Restaurant Support Centre in Frenchs Forest, NSW.

HOW YOU'LL MAKE A DIFFERENCE

- Provide Level 1 and 2 technical support, troubleshooting and incident management across end-user devices, servers, networks and Microsoft technologies
- Support and maintain desktops, laptops, mobile devices, printers, meeting room technology and other end-user hardware
- Administer Active Directory, Microsoft Exchange/O365 and Microsoft Teams Room environments
- Act as a subject matter expert for end-user computing initiatives and contribute to the continuous improvement of IT services, processes and the service catalogue
- Manage vendors and coordinate hardware and software deployments, upgrades and lifecycle activities
- Apply ITIL best practices to incident and problem management, escalating risks and driving timely resolution




- Create and maintain technical documentation, knowledge articles and training materials
- Research, recommend and implement infrastructure improvements, upgrades and recovery solutions, including responding to system outages and security incidents
- Support technology projects and undertake other duties as required

WHAT YOU'LL BRING

We’re looking for someone who’s curious, proactive and genuinely enjoys figuring out how things work.

Ideally, you’ll bring:

- Hands-on experience in IT support, service desk or a similar technical role, ideally within a corporate setting
- Confidence troubleshooting Windows devices, Microsoft 365 and common hardware and software issues
- A foundational understanding of networking, infrastructure and IT service management
- Experience with Active Directory, Azure, Windows Server, endpoint management tools or ITIL practices would be a bonus
- Great communication skills and a knack for making technical problems feel simple
- A customer-first mindset, with the ability to juggle priorities and take ownership of problems
- A willingness to learn, get involved and support the technology needs of a fast-paced, 24/7 business

WHY KFC?

At KFC, you'll be part of a business that combines the scale of a global brand with the opportunity to make a visible impact locally. We offer a collaborative, people-first culture where you'll work alongside talented teams, build meaningful partnerships and contribute to initiatives that shape the future of the business.

You’ll also enjoy:

- A culture where you can be your original self
- Signature career development and leadership programs
- Corporate KFC Culture Club initiatives
- Employee discounts at KFC restaurants
- Free onsite secure parking at Frenchs Forest

READY TO MAKE AN IMPACT?

If you love solving problems, learning new technologies and helping people get the most out of their tech, we’d love to hear from you!

Apply now and come be part of the team behind our technology.

📌 IT Support Engineer (6-Month Contract, Part-Time) (Frenchs Forest)
🏢 KFC
📍 Frenchs Forest