Customer Relations and Warranty Manager

You are the person people call when something goes wrong, and the one who quietly makes it right.

This role exists to protect trust once our timber and stone leaves the warehouse. When a defect, a delivery or an installation does not go to plan, you are the one who puts it right.

You will start by owning WOODCUT, our premium engineered timber brand. As that foundation grows stronger, so does your remit, with Signorino next in line.

About Us

Signorino and WOODCUT are both family businesses passed down through the generations, Signorino for more than fifty years & WOODCUT from our director’s grandfather, a timber merchant. Today we supply premium natural stone, terrazzo and porcelain surfaces alongside engineered European oak flooring, specified on many of Australia’s most design-led projects.

The Role

You own the customer experience after the sale, from first call to final fix.

- Resolve timber defects and dispatch issues quickly and with care
- Manage warranty claims end to end, keeping customers informed at every step
- Trace root causes back to transit, warehouse or installation
- Hold suppliers and contractors to account while keeping relationships constructive
- Coordinate showroom and customer site installations with no last minute surprises
- Be the single point of contact for showroom and warehouse teams
- Share defect and warranty trends so leadership can make better decisions

You will report into our Operations team, based in Epping, Monday to Friday, with travel across metro, regional and occasionally interstate.

Who We’re Looking For

You stay steady when a customer is frustrated.



You know how to turn a hard conversation into a resolved one.

- Hands on experience with defects, warranty or after sales
- Background in timber, building materials or a related trade
- Clear, direct communicator, from phone call to site visit
- Keeps the detail straight across teams and locations
- Current driver’s licence and comfortable with regular travel

And the non-negotiables: you take ownership when something goes wrong, you keep your word with customers and contractors alike, and you see this role as the start of something bigger.

Values in Practice

These are not aspirational. They are the minimum we expect from everyone here.

Customer Obsessed: Every single thing we do is for our customers. You understand their needs, exceed expectations, and take initiative to solve problems before they become issues.
One Team: We achieve outstanding things together. You share your knowledge, offer support and step in when it’s needed.
Make it Count: We do what we say we’ll do. You hold yourself accountable, prioritise results, and proactively look for ways to improve.
We are Fanatical: You love what you do. You take pride in where you work, celebrate wins, and bring energy to the people around you.
Be You: Every voice matters. You treat people with respect, welcome different ideas, and approach change with curiosity.

What’s on Offer

- Variety every week, from showroom to customer site
- A clear path to grow your remit from Woodcut into Stone Gallery
- Monday to Friday, no weekends
- Premium timber and stone you can stand behind
- Competitive salary package

Send us your CV and a short note on what draws you to this role.

📌 Customer Relations and Warranty Manager (Victoria)
🏢 Wall Street
📍 Victoria