In short: An insights role within the strategy and insights function of a major Australian telecommunications business, turning data from many systems into clear findings that shape strategy, customer propositions and growth, and building the shared analytical assets the wider business uses. Expert SQL and hands-on experience with very large volumes of customer records required.

D’Arcy Weil is recruiting a Customer Insights Analyst, Strategy & Growth on behalf of a major Australian telecommunications business. The role turns broad commercial goals into focused analysis and gives senior leaders the evidence they need to make decisions about customers, propositions and growth, including:

- Helping turn corporate ambitions into concrete plans and priorities
- Gathering, cleaning and interrogating large datasets from many sources to find patterns, risks and growth opportunities
- Building persuasive, evidence-led recommendations for executive audiences
- Giving analytical and commercial input to the teams behind offers, pricing and regulatory obligations
- Creating reusable business-wide analytical products, including customer segments and lifetime value measures
- Looking for the growth opportunities others overlook

The work suits an analyst who is at ease with very large datasets and can turn a pile of numbers into a story a senior audience will act on.

The Role

- Strategy support: Help turn corporate ambitions into concrete plans and priorities, backed by thorough analysis
- Data preparation and analysis: Gather, clean and interrogate large datasets from varied sources to reveal patterns, risks and openings for growth
- Recommendations: Build well-argued, evidence-led cases and present them to executive audiences with confidence
- Business partnering: Provide analytical and commercial input to the teams responsible for offers, pricing and regulatory obligations
- Shared data assets:



Create and maintain reusable, business-wide analytical products, including customer segments and lifetime value measures
- Opportunity identification: Explore unconventional angles to uncover growth opportunities that others may overlook

About You

- An established background in analysis and insight generation, with relevant qualifications or equivalent experience
- Expert-level SQL, and direct hands-on work with very large volumes of customer records
- A proven ability to bring information from multiple systems into one coherent picture
- Sound commercial judgement and explicit communication, including the ability to tell a persuasive story through data
- The credibility to influence senior colleagues and collaborate across business functions

What’s on Offer

- Package of $130,000 to $150,000 inclusive of superannuation, plus performance bonus
- Analysis that feeds directly into strategy and growth decisions at national scale
- Access to very large customer datasets across a major telecommunications business
- Direct exposure to executives and to the teams behind offers, pricing and regulation
- Staff discounts on products and services, and flexible working arrangements
- Structured career development within a large, well-resourced business

Apply with a CV and a brief profile covering:

- The insight and analysis work you have delivered, and its business impact
- Your SQL experience and the size of the customer datasets you have worked with
- Examples of recommendations you have presented to senior stakeholders

For a confidential discussion, or for more information, contact:

Ivan Pignataro | Director
D’Arcy Weil
M: 0416 507 856
E: [email protected]

Only candidates with current Australian working rights will be considered. All applications and enquiries will be treated in strict confidence.

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📌 Customer Insights Analyst, Strategy & Growth | Telecommunications (Melbourne)
🏢 First Recruitment International
📍 Melbourne