- Join a community health organisation making a meaningful difference
- South Melbourne location, with travel to additional sites as required
- Fixed term until June 2027, Full time

Make a real difference in your community. We are seeking an experienced Practice Manager to provide leadership across Better Health Network’s GP services, supporting high-quality, sustainable and accessible primary healthcare for our communities. As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About The Role

As our Practice Manager, you’ll oversee the day-to-day operations of BHN’s GP services, leading our teams to deliver efficient, person-centred and high-quality care. You’ll play a key role in workforce coordination, practice operations, Medicare and GP billing, service performance, clinical governance and continuous improvement.

- Oversee day-to-day practice operations and support high-quality, responsive client service delivery.
- Lead and support multidisciplinary teams, including workforce planning, onboarding, performance, development and team engagement.
- Oversee Medicare and GP billing processes, including claiming, payment processing and resolution of billing errors and rejections.
- Drive MBS optimisation, revenue improvement and operational efficiencies to support sustainable service delivery.
- Support clinical governance, quality, accreditation, compliance and continuous improvement activities.
- Monitor service performance, client trends and operational data to identify opportunities for improvement and service planning.
- Build strong relationships across BHN and with external health,



housing and community partners to support integrated and person-centred care.

About You You’ll be an experienced healthcare or practice management professional who combines solid operational capability with confident, supportive leadership. You’ll be comfortable managing competing priorities while building an accountable, collaborative and positive team culture. To Be Successful, You’ll Bring

- A relevant qualification in health administration, business administration, practice management, healthcare management or a related discipline, or equivalent demonstrated experience.
- Experience leading and coordinating staff within a health or community setting.
- Demonstrated experience managing general practice operations, including workforce administration, clinic scheduling, patient flow and service delivery.
- Experience working within funding, compliance and service delivery frameworks.
- Strong leadership, interpersonal, organisational and problem-solving skills.
- Knowledge and experience using Best Practice and/or Medical Director clinical software, including appointment management and billing.
- Knowledge of Medicare item numbers relevant to general practice.
- The ability to build effective relationships with clients, employees and external stakeholders from diverse backgrounds.
- A commitment to person-centred, culturally safe and trauma-informed practice.

Desirable





- Diploma of Practice Management (HLT57715) or equivalent.
- Experience within community health or primary care.
- Previous medical reception experience within a busy general practice environment.
- Knowledge of relevant healthcare legislation, standards and compliance requirements.
- Current First Aid Certificate.

Why join BHN? At BHN, you'll join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:

- Salary packaging benefits to increase your take-home pay
- Professional development and learning opportunities
- A collaborative and supportive team culture
- The opportunity to lead services that improve healthcare access for vulnerable and diverse communities
- Flexible work arrangements to support work-life balance
- The opportunity to make a meaningful impact every day

Location This role is primarily based at 341 Coventry Street, South Melbourne, with travel to additional BHN sites as required. Apply now with your resume and cover letter describing why you’d like to join the team and how your experience aligns with the role.

Applications will be assessed as received, so early applications are encouraged.

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

Pre-employment checks include reference checks, National Police Check, Working with Children Check, evidence of the right to work in Australia, a current full or probationary driver’s licence and applicable immunisation requirements.

#S-DNI

📌 Practice Manager (Melbourne)
🏢 Better Health Network
📍 Melbourne