Entity: Austroads

Group Service Delivery

Job Type: Full – time (1.0 FTE)

Location: Austroads Sydney Office

Reports to: Audit Lead

Responsible GM: General Manager Service Delivery

Direct reports: N/A

Date reviewed:

Organisational Context

Austroads is the association of Australian and New Zealand transport agencies.

We provide authoritative, practical and impartial advice, information, tools and services to help our
members to deliver safe, efficient and reliable mobility to their customers.

We also deliver value to a range of other key stakeholders across government, industry and communities,
where there is a demonstrated societal benefit to do so.

Austroads comprises several business activities, including the core Austroads work program, the National
Exchange of Vehicle and Driver Information System (NEVDIS), and Transport Certification Australia
(TCA).

Our teams are located across Australia and Recent Zealand. We work in an integrated and collaborative
way, along with external consultancies and other partners, to ensure our products and services are
delivered successfully and maximise value.

Austroads promotes a culture of professionalism, innovation, and integrity, with a commitment to
accountability, quality, and excellence in the delivery of all of our programs and services. Austroads
values continuous improvement, and all staff are expected to engage in their work in a spirit of curiosity,
collaboration, and proactivity.

We recognise the unique skills and abilities of each individual, who come from a wide range of disciplines
and backgrounds. We support our people through ongoing development and learning opportunities and
create a supportive team environment for all our staff. We strive to be an employer of choice.

Austroads takes inclusion and diversity seriously. We embrace difference and diversity of identity,
experience and thought, and actively strive for inclusive behaviours across our company and our work.

The Role

Team Purpose

The Service Delivery team provides Austroads established products with a strong focus on functionality
and sustained excellence. Effective service delivery is underpinned by a team of professionals who are
responsive to the needs of Austroads members and other users of our services. We are proactive in
communicating our Service Delivery priorities and plans, and we strive to continuously improve our
services and add value for our members.





Position Purpose

The Compliance and Audit Administrator is responsible for supporting the Audit Lead in the delivery,
maintenance and continuous improvement of the Temporary Traffic Management (TTM) compliance and
audit framework.

Major Responsibilities/Accountabilities

The role is responsible for:

- Provide accurate and timely administrative support in the maintenance of the audit and assurance

program including the audit framework, guidelines, procedures and processes
- Drawing upon multiple sources of data, information and other knowledge to provide reports.

- Respond to simple audit and compliance queries from stakeholders, while referring complex queries to

the Audit Lead.
- Oversee and coordinate Approved Training Provider application process from initial query through to

Services Agreement
- Oversee and coordinate contract variations for Approved Training Providers

- Review, prepare and maintain audit and compliance documentation as directed by Audit Lead

- Enter and maintain audit and compliance data in the TTM Registry

- Assist in audit preparation including audit schedule as directed

- As required maintain minutes, agendas and mailing lists

- Conduct additional surveys as required for example surveys via phone

- Analyse established surveys responses as required

- Contributing to continuous improvement, identifying ways to enhance value for our members and the

public
- Maintaining and adhere to Quality Systems processes and procedures associated with the role

- Other duties as directed

Key stakeholder Interfaces

Internal

- Temporary Traffic Management team

- National Temporary Traffic Management Operations Manager

- General Manager Service Delivery

External

- Approved Training Providers

- Jurisdiction leads

- Approved Auditors

- General stakeholders

The Person

Qualifications, Knowledge, and Experience

The position requires high level skills in understanding the Vocational, Education and Training (VET)
environment, VET quality framework and Standards for NVR Registered Training Organisations.





The Compliance and Audit Administrator will possess:

- Minimum two years experience with a compliance focus in an Registered Training Organisation (RTO)

training environment
- Demonstrated understanding of the standards for NVR and regulatory requirements in the VET sector

- Sound judgment and analytical/evaluative skills

- Excellent organisational and administrative skills

- Excellent written and oral communication skills

- High attention to detail and accuracy in data entry and reporting

- Experience in data entry and report analysis and preparation

- Strong interpersonal skills with the ability to work collaboratively with others or independently

- Previous experience supporting and participating in audits is highly desirable

Personal Qualities

The incumbent will need to present a professional image and build a strong relationships across the
enterprise. Specifically, the role requires:

- A strong problem-solving ethos

- Strong networking and teamworking skills

- Culture of delivery and closure on issues

- Sound judgment and analytical/evaluative skills (i.e. ability to resolve simple issues and an ‘eye for

detail’)
- Comfort working in an environment which is constantly evolving

- Demonstrated ethical behaviour

Capability Profile

Self-Awareness Has conscious understanding of the impacts of own Foundation
behaviours, emotions and thoughts processes, takes action to
improve personal effectiveness.

Critical Thinking and Objectively analyses and evaluates available data, points of Intermediate
Problem Solving view, needs of stakeholders and potential solutions before

recommending relevant actions or decisions.

Project/Work Defines work activities required to deliver against outcomes Foundation
Delivery and intended, in line with agreed timeframes, resources, and ways
Management of working. Understands and applies effective project planning,

coordination and control methods.

Data Literacy Utilises diverse data sources to improve the speed and quality Foundation
of service delivery and decision-making processes

Drive Accountability Is proactive and responsible for own actions to ensure desired Intermediate
and Outcomes organisational objectives are achieved.

Work Collaborates with others, demonstrating an understanding of Intermediate
Collaboratively their value to the organisation.

📌 Compliance and Audit Administrator (Sydney)
🏢 Austroads
📍 Sydney