Summary:

The Claims Coordinator-Triage plays a crucial role in the insurance industry by efficiently managing and processing claims to ensure timely resolutions. Based in Carrum Downs, Victoria, this permanent full-time position is essential for maintaining high standards of customer service and operational efficiency within the organisation. The successful candidate will be responsible for assessing claims, coordinating with various stakeholders, and ensuring compliance with industry regulations.

Responsibilities:

- Review and assess incoming claims to determine validity and required documentation.
- Coordinate with clients, insurers, and internal teams to facilitate the claims process.
- Maintain accurate records of claims and ensure timely updates are provided to all parties involved.
- Identify and escalate complex claims to senior management as necessary.




- Ensure compliance with relevant regulations and company policies throughout the claims process.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Assist in the development and implementation of claims processing procedures to enhance efficiency.

Qualifications:

- Associate degree or equivalent experience in insurance or a related field.
- Proven experience in claims processing or a similar role within the insurance industry.
- Solid analytical skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment and manage multiple tasks.
- Proficiency in using claims management software and Microsoft Office Suite.

📌 Claims Coordinator-Triage (Carrum Downs)
🏢 RCC National
📍 Carrum Downs